Zopim (Zendesk Chat legacy) Pricing Calculator 2026
Estimate your total cost including hidden fees
The Zopim (Zendesk Chat legacy) pricing calculator at CostBench estimates true total cost of ownership, factoring in implementation, support, training, and hidden costs that add ~104% beyond the advertised $19–$115/agent/month pricing.
Your actual Zopim (Zendesk Chat legacy) cost depends on team size, tier selection, contract length, and add-ons. Enter your specifics below to get a personalized breakdown with Year 1 and ongoing costs.
- Base pricing: 7 tiers available, $19–$115/agent/month
- Annual savings: Typically 17% off with annual billing
- Implementation: $500–$2,000 per user
- Support fees: ~10% of license cost for premium support
- Training: $500 per user for onboarding and training
Compared to other live chat tools, Zopim (Zendesk Chat legacy) is mid-market priced. Hidden costs typically add 104% to the advertised price across the industry.
Zopim (Zendesk Chat legacy) pricing ranges from $19 to $115 per agent/month as of July 2026. Zopim (Zendesk Chat legacy) offers 7 pricing tiers. Hidden costs include feature gating behind higher tiers, continued billing after cancellation, no refund on downgrade, which can add 30-60% to the base license fee. Pricing verified from 1 sources by CostBench.
All Zopim (Zendesk Chat legacy) tiers require custom pricing
Use the cost examples below or contact sales for a quote.
Real-World Zopim (Zendesk Chat legacy) Cost Examples
Small Team — Support Team Plan (5 agents)
$95$95/month ($1,140/year)
A small business running 5 support agents on the entry-level Support Team plan, billed annually.
Current tier data — Support Team at $19/agent/month billed annuallyMid-Size Team — Suite Team Plan (10 agents)
$550$550/month ($6,600/year)
A growing support operation with 10 agents on the Suite Team plan, which includes omnichannel features.
Current tier data — Suite Team at $55/agent/month billed annuallyProfessional Team — Suite Professional Plan (15 agents)
$1,725$1,725/month ($20,700/year)
A professional support team of 15 agents needing advanced routing and analytics on Suite Professional.
Current tier data — Suite Professional at $115/agent/month billed annuallySuite Professional + Copilot Add-On (15 agents)
$2,475$2,475/month ($29,700/year)
Suite Professional team of 15 agents adding Zendesk Copilot AI assistant for agent productivity.
Current tier data — Suite Professional $115 + Copilot $50 = $165/agent/month billed annuallyCompare at This Team Size
Frequently Asked Questions
01 How accurate is this Zopim (Zendesk Chat legacy) pricing calculator?
This calculator uses official Zopim (Zendesk Chat legacy) pricing data verified as of 2026-06-13. Hidden cost estimates are based on 5 verified cost categories from real user reports. Actual costs may vary based on negotiated discounts, specific feature requirements, and implementation complexity.
02 What hidden costs should I include in my Zopim (Zendesk Chat legacy) budget?
Our calculator includes 5 verified hidden cost categories for Zopim (Zendesk Chat legacy): Feature Gating Behind Higher Tiers, Continued Billing After Cancellation, No Refund on Downgrade, Website Performance Impact, and 1 more. Toggle each to see how they affect your total cost.
03 Should I choose monthly or annual billing for Zopim (Zendesk Chat legacy)?
Annual billing typically saves 15-20% compared to monthly rates. However, monthly billing provides flexibility if you're testing the platform or have fluctuating team sizes. Commit annually only once you've validated the tool fits your needs.
04 How do I know which Zopim (Zendesk Chat legacy) tier I need?
Start with your must-have features. Zopim (Zendesk Chat legacy) offers 7 tiers ranging from $19 to $115/agent/month. Entry tiers work for basic needs, while enterprise tiers add advanced security, customization, and support.
05 Can I negotiate Zopim (Zendesk Chat legacy) pricing below calculator estimates?
Yes, Zopim (Zendesk Chat legacy) pricing is negotiable, especially for larger deployments or multi-year commitments. See our negotiation guide for tactics.