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All PolyAI Plans & Pricing

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PolyAI uses custom pricing as of July 2026. Contact PolyAI directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

PolyAI offers 1 pricing tiers: Custom.

Compared to other voice ai agents & conversational ivr software, PolyAI is positioned at the budget-friendly price point.

  • 4 documented hidden costs beyond list price
  • G2 rating: 5 out of 5 from 12 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does PolyAI cost?

PolyAI uses custom pricing across 1 plan. Contact PolyAI directly for a personalized quote. Plans include Custom (custom pricing).

PolyAI Pricing Overview

PolyAI uses custom pricing — contact their sales team for a quote. The Custom plan requires contacting sales for a custom quote.

There are at least 4 documented hidden costs beyond PolyAI's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

Request PolyAI Pricing

PolyAI offers custom pricing for its services. Contact their sales team for specific details on plans and features.

How PolyAI Pricing Compares

Compare PolyAI pricing against top alternatives in Voice AI Agents & Conversational IVR.

Bland AI $0-$499/min View pricing → Retell AI $0.002-$0.07/min for AI Voice Agents View pricing → Thoughtly $500-$500/per month View pricing →

Compare PolyAI vs Alternatives

Before committing to PolyAI, compare pricing with these 3 alternatives in the same category.

VSBland AI
Free

Compare pricing
VSRetell AI
From $0.002/min for AI Voice Agents

Compare pricing
VSThoughtly
From $500/per month

Compare pricing

All PolyAI alternatives & migration guides

What Buyers Report Paying for PolyAI

Buyer-reported pricing
from $150,000/yrestimated range, 3 public sources

Buyers report PolyAI starting at $150,000 per year, based on 3 public sources. This is an estimated floor, not an official quote. PolyAI's pricing model is primarily usage-driven, with costs scaling based on the number of voice minutes processed, the complexity of interactions, and the depth of system integrations.

What Companies Actually Pay for PolyAI

Review scores
G2 5out of 5 (12)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
occasional slowness in performancelagging issuesslow loading timesinappropriate AI responses

How PolyAI Pricing Compares

Software Starting Price Top Price
PolyAI Custom Custom
Bland AI Free $499/min
Retell AI $0.002/min for AI Voice Agents $0.07/min for AI Voice Agents
Thoughtly $500/per month $500/per month
ElevenLabs Conversational AI Free $990/per month
Hamming Custom Custom

Browse all Voice AI Agents & Conversational IVR pricing →

4 PolyAI Hidden Costs Beyond the List Price

Beyond the listed price, PolyAI has at least 4 documented hidden costs that can significantly increase total cost of ownership.

Watch for 4 hidden costs
  • Telephony Infrastructure Charges
    medium 1 source
    industry "Telephony Infrastructure Charges: Public Switched Telephone Network (PSTN) carrier routing is not included in PolyAI contracts, introducing recurring voice transport costs that depend on call concurrency levels."
  • Compliance Engineering Overhead
    high 1 source
    industry "Compliance Engineering Overhead: For businesses in regulated sectors like healthcare or financial services, additional engineering work to meet compliance frameworks (e.g."
  • API Integrations
    high 1 source
    industry "API Integrations: Connecting PolyAI to existing Customer Relationship Management (CRM) platforms, policy systems, billing platforms, or proprietary databases can expand the implementation scope and add substantial costs beyond the initial agreement."
  • Workflow Iteration & Lifecycle Management
    medium 1 source
    industry "The absence of a self-service prompt testing sandbox means teams rely on consulting cycles for updates, further contributing to costs."
Tip

Ask your PolyAI sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 4 source citations total.

PolyAI Pricing FAQ

01 Does PolyAI have a free plan?

PolyAI does not offer a free plan.

02 What are the pricing tiers for PolyAI?

PolyAI offers custom pricing. Please contact their sales team for more information.

03 How can I get pricing details for PolyAI?

Pricing for PolyAI is available by contacting their sales team directly.

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