Copper vs SugarCRM Pricing (2026)
Compare / Copper vs SugarCRM
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Team size
25 seats

Copper vs SugarCRM

CRM pricing comparison · 2026

Copper pricing ranges from $9–$134/user/month, while SugarCRM ranges from $19–$160/user/month. Copper is typically 9% more affordable, though your actual cost depends on tier and team size.

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Compare
2 products · CRM
Side-by-side · live
Copper
Copper pricing starts at $23/user/month for the Basic plan when paid annually (or $29/mont
verified 27d ago
$2.8K $31K
View pricing →
SugarCRM
SugarCRM pricing starts at $19/user/month for the Essentials plan (3-9 users, billed annua
verified 27d ago
$2.8K $31K
View pricing →
Verdict · Vendr median · year 1
SugarCRM saves $28K vs Copper · 25 seats
Cheapest $2.8K
Spread 91%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Basic
$8.7K/yr
year 1 license · $29/seat
Standard
$24K/yr
year 1 license · $79/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$31K/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 11 sourced facts
6 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • No Pro-Rata Refunds on Annual Subscriptions
    $4,000-$31,000 at risk per year
    2 sources
  • Required Upgrade for Basic Automation Features
    $480/user/year
    1 source
  • Limited Customer Support Access
    5-15% productivity loss
    3 sources
5 documented
  • Third-Party Implementation Partners Required
    15-30% of license costs
    1 source
  • Marketing Automation Addon Priced Separately
    Variable per contact volume
    1 source
  • Prolonged Implementation Timelines
    10-25% of license costs
    2 sources
  • Poor Support Responsiveness
    5-10% of license costs
    3 sources
  • Data Export Complexity
    $5,000-$15,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Copper
SugarCRM
Auto-renewal
Yes
—
Cancellation
No pro-rata refunds available mid-contract
—
Commitment
1 year annual contract
Annual billing required
Price escalation
No published schedule, but users report unexpected billing
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8/5 (111)
Best for
Getting started with Google Workspace CRM
Watch out
No refunds on annual contracts even after minimal use
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Small teams getting started with CRM
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Copper pricing
Discount programs →
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Copper

$9–$134
/user/month
4 plans
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Copper and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Copper SugarCRM
Starter $12 /user/month $19 /user/month
Basic $29 /user/month $79 /user/month
Professional $69 /user/month $115 /user/month
Business $134 /user/month $115 /user/month
Enterprise+ — $160 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Copper

7 scenarios
$29/month
Starter Setup
$69/month
Growing Business
$134/month
Enterprise Setup
See all 7 scenarios →

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Copper

Median annual cost
$31,220
Based on
5 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Copper 3 hidden costs

high
No Pro-Rata Refunds on Annual Subscriptions $4,000-$31,000 at risk per year
medium
Required Upgrade for Basic Automation Features $480/user/year
medium
Limited Customer Support Access 5-15% productivity loss
See all Copper hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Copper SugarCRM
Auto-renewal Yes —
Cancellation No pro-rata refunds available mid-contract —
Minimum commitment 1 year annual contract Annual billing required
Price escalation No published schedule, but users report unexpected billing —
Can downgrade No —

Continue researching

Copper

SugarCRM

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