Microsoft Dynamics 365 vs Freshsales

Name: Freshsales
Brand: Freshsales
Availability: OnlineOnly
Rating: 2.1 (23 reviews)

CRM pricing comparison · 2026

Microsoft Dynamics 365 pricing ranges from $65–$135/user/month, while Freshsales ranges from $0–$83/user/month. Freshsales is typically 51% more affordable, though your actual cost depends on tier and team size.

Visit

See pricing on each vendor's site

Above-the-fold path — each link opens the vendor's pricing page in a new tab.

Visit Microsoft pricing

Discount programs →

Visit Freshsales pricing

Free plan limits → Discount programs →

Compare

2 products · CRM

Side-by-side · live

Microsoft Dynamics 365

Microsoft Dynamics 365 Sales pricing ranges from $65 to $135/user/month as of March 2026.

verified 27d ago

$570 $600

View pricing →

Freshsales

Freshsales is an AI-powered CRM from Freshworks designed for high-velocity sales teams tha

verified 27d ago

$570 $600

View pricing →

Verdict · Vendr median · year 1

Freshsales saves $30 vs Microsoft · 25 seats

Cheapest $570

Spread 5%

Estimated license cost

at 25 seats

List price × seats. Click a tier below to lock it.

Sales Enterprise

$29K/yr

year 1 license · $95/seat

Pro

$14K/yr

year 1 license · $47/seat

What buyers actually pay

median, annual

Vendr deal-flow data. The real benchmark, not list price.

Median annual

$600/yr

Vendr · n=57

↓ Lowest median

Median annual

$570/yr

Vendr · n=28

REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from

Vendr · TrustRadius · Reddit · BBB · official docs

Sources 1 sourced fact

Vendr median

Last verified 3w ago

Confidence High confidence

Sources 12 sourced facts

6 hidden-cost · 3 contract · Vendr median · 2 review platforms

Last verified 3w ago

Confidence High confidence

REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder

Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.

REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker

Severity-ranked, sourced

No hidden costs documented

4 documented

Calling Credits Not Included in Growth Plan

$20-50/month for calling credits

1 source
Difficult Subscription Cancellation

Ongoing monthly charges until cancellation is processed

2 sources
No Refunds for Self-Initiated Purchases

$18-83/month lost if plan doesn't meet needs

2 sources
Charges for Trial Support Users

$15-83/user/month for unrequested test accounts

1 source

REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews

TrustRadius · Trustpilot · G2

No public ratings yet

Best for

Small to mid-size sales teams needing core CRM

TrustRadius

8.6/5 (139)

Trustpilot

2.1/5 (23)

Best for

Solopreneurs and very small teams getting started

Watch out

Billing and cancellation issues - unable to cancel subscriptions, continued charges

Decide

Get a quote from each vendor

Each link opens the vendor's pricing page in a new tab.

Visit Microsoft pricing

Discount programs →

Visit Freshsales pricing

Free plan limits → Discount programs →

License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.

CRM