Pipedrive vs Zendesk Sell Pricing (2026)
Compare / Pipedrive vs Zendesk Sell
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Team size
25 seats

Pipedrive vs Zendesk Sell

CRM pricing comparison · 2026

Pipedrive pricing ranges from $14–$79/user/month, while Zendesk Sell ranges from $25–$219/user/month. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Pipedrive pricing
Discount programs →
Affiliate partner — does not affect ranking.
Visit Zendesk pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Pipedrive
Pipedrive costs $14 to $79 per user per month when billed annually, across four plans: Lit
verified 6w ago
$690 $800
View pricing →
Zendesk Sell
Zendesk Sell (formerly Base CRM) pricing starts at $19/user/month for the Sell Team plan w
verified 7d ago
$690 $800
View pricing →
Verdict · Vendr median · year 1
Zendesk saves $110 vs Pipedrive · 25 seats
Cheapest $690
Spread 14%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$12K/yr
year 1 license · $39/seat
Sell Growth
$21K/yr
year 1 license · $69/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$800/yr
Vendr · n=67
↓ Lowest median
Median annual
$690/yr
Vendr · n=107
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 18 sourced facts
12 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence Medium confidence
Sources 9 sourced facts
4 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • API Token/Rate Limits Charged Separately
    $25-$49/user/month (plan upgrade required)
    1 source
  • Deceptive Cancellation Process Leading to Unexpected Charges
    $14-$79/user/month (one additional billing cycle or more)
    3 sources
  • Paid Implementation Services Underdeliver
    $500-$2,500 (implementation service fees)
    2 sources
  • Retroactive Lead/Record Limits After Data Import
    5-10x current plan cost (upgrade to remove limits)
    1 source
  • Seat Removal and Billing Confusion
    $14-$79/user/month per unremoved seat
    1 source
3 documented
  • Prospecting Enrichment Add-on
    $27/user/month
    1 source
  • Forced Subscription Period After Cancellation
    $177
    2 sources
  • Enterprise Features Require Higher Tier Plans
    $30-$200/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Pipedrive
Zendesk
Auto-renewal
Yes
Yes
Cancellation
Must cancel before renewal date; cancellation process is reported as confusing and prone to billing users an extra cycle
Must cancel via software login interface only
Commitment
✓ Monthly or annual depending on plan chosen
Annual billing standard
Price escalation
Users report consistent price increases year over year with features being pushed to higher tiers
No published schedule
Can downgrade
—
No
Based on 6 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
7.7out of 5 (4)
Trustpilot
2.5out of 5 (23)
G2
4.3out of 5
Best for
Small sales teams needing essential pipeline tracking and basic integrations.
Watch out
Confusing and deceptive cancellation process leading to unexpected charges
TrustRadius
9.7out of 5 (73)
Watch out
Auto-renewal without notification
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Pipedrive pricing
Discount programs →
Affiliate partner — does not affect ranking.
Visit Zendesk pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Pipedrive

$14–$79
/user/month
4 plans
Full pricing breakdown →
VS
CRM

Zendesk Sell

$25–$219
/user/month
4 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Pipedrive uses pricing while Zendesk Sell uses Per-seat subscription pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Pipedrive

$14–$79 / user/month
See full Pipedrive pricing →
vs
Per-seat subscription

Zendesk Sell

$25–$219 / user/month
See full Zendesk Sell pricing →

Pipedrive and Zendesk Sell both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Pipedrive Zendesk Sell
Lite $14 /user/month (billed annually) $25 /user/month
Growth $39 /user/month (billed annually) $69 /user/month
Premium $49 /user/month (billed annually) $149 /user/month
Ultimate $79 /user/month (billed annually) $219 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Pipedrive

4 scenarios
$195/month ($2,340/year)
Small Sales Team (5 users) on Growth Plan
$245/month ($2,940/year)
Small Sales Team (5 users) on Premium Plan
$790/month ($9,480/year)
Growing Team (10 users) on Ultimate Plan
See all 4 scenarios →

Zendesk Sell

4 scenarios
$95/month ($19/user/month with annual billing)
Small Sales Team (5 users)
$825/month ($55/user/month with annual billing)
Growing Business (15 users)
$5,750/month ($115/user/month with annual billing)
Scaling Enterprise (50 users)
See all 4 scenarios →

Market Intelligence

Pipedrive

Median annual cost
$800
Based on
67 deals

Zendesk Sell

Median annual cost
$690
Based on
107 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Pipedrive 8 hidden costs

high
API Token/Rate Limits Charged Separately $25-$49/user/month (plan upgrade required)
critical
Deceptive Cancellation Process Leading to Unexpected Charges $14-$79/user/month (one additional billing cycle or more)
high
Paid Implementation Services Underdeliver $500-$2,500 (implementation service fees)
critical
Retroactive Lead/Record Limits After Data Import 5-10x current plan cost (upgrade to remove limits)
high
Seat Removal and Billing Confusion $14-$79/user/month per unremoved seat
See all Pipedrive hidden costs →

Zendesk Sell 3 hidden costs

medium
Prospecting Enrichment Add-on $27/user/month
high
Forced Subscription Period After Cancellation $177
medium
Enterprise Features Require Higher Tier Plans $30-$200/user/month
See all Zendesk Sell hidden costs →

Contract Terms

Term Pipedrive Zendesk Sell
Auto-renewal Yes Yes
Cancellation Must cancel before renewal date; cancellation process is reported as confusing and prone to billing users an extra cycle Must cancel via software login interface only
Minimum commitment Monthly or annual depending on plan chosen Annual billing standard
Price escalation Users report consistent price increases year over year with features being pushed to higher tiers No published schedule
Can downgrade — No

Continue researching

Pipedrive

Zendesk Sell

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