Freshsales vs Pipedrive: $18 vs $14/mo (2026)
Compare / Freshsales vs Pipedrive
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Team size
25 seats

Freshsales vs Pipedrive

CRM pricing comparison · 2026

Freshsales pricing ranges from $0–$83/user/month, while Pipedrive ranges from $14–$89/user/month. Both products are similarly priced at comparable tiers.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshsales pricing
Free plan limits → Discount programs →
Visit Pipedrive pricing
Discount programs →
Affiliate partner — does not affect ranking.
Compare
2 products · CRM
Side-by-side · live
Freshsales
Freshsales is an AI-powered CRM from Freshworks designed for high-velocity sales teams tha
verified 27d ago
$570 $800
View pricing →
Pipedrive
Pipedrive is a sales-focused CRM built by salespeople, for salespeople.
verified 27d ago
$570 $800
View pricing →
Verdict · Vendr median · year 1
Freshsales saves $230 vs Pipedrive · 25 seats
Cheapest $570
Spread 29%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$14K/yr
year 1 license · $47/seat
Growth
$10K/yr
year 1 license · $34/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
Median annual
$800/yr
Vendr · n=67
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 12 sourced facts
6 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence High confidence
Sources 11 sourced facts
7 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Calling Credits Not Included in Growth Plan
    $20-50/month for calling credits
    1 source
  • Difficult Subscription Cancellation
    Ongoing monthly charges until cancellation is processed
    2 sources
  • No Refunds for Self-Initiated Purchases
    $18-83/month lost if plan doesn't meet needs
    2 sources
  • Charges for Trial Support Users
    $15-83/user/month for unrequested test accounts
    1 source
4 documented
  • Add-on Features and Campaigns Module
    5-15% of license costs
    2 sources
  • Advanced Features Locked Behind Higher Tiers
    $20-50/user/month
    2 sources
  • Scaling Costs with User Growth
    10-20% increase as team grows
    2 sources
  • Pricing Transparency During Trial-to-Paid Transition
    5-10% of first invoice
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Freshsales
Pipedrive
Auto-renewal
Yes
Yes
Cancellation
Must request before renewal, but cancellation process may take months
—
Commitment
✓ Monthly or annual billing cycles
—
Price escalation
No published schedule
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.6/5 (139)
Trustpilot
2.1/5 (23)
Best for
Solopreneurs and very small teams getting started
Watch out
Billing and cancellation issues - unable to cancel subscriptions, continued charges
TrustRadius
7.7/5 (4)
Trustpilot
4.2/5 (25)
Best for
Small sales teams needing core pipeline management, deal tracking, and basic email integration
Watch out
Pricing becomes expensive as you scale
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshsales pricing
Free plan limits → Discount programs →
Visit Pipedrive pricing
Discount programs →
Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Freshsales

$0–$83
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Pipedrive

$14–$89
/user/month
4 plans
Full pricing breakdown →

Freshsales and Pipedrive are both leading crm platforms, but they target different user needs and price points. Freshsales offers a free tier and paid plans from $39/user/month, while Pipedrive begins at $14/user/month.

Freshsales is best for teams seeking comprehensive features, while Pipedrive excels for businesses prioritizing ease of use. Both platforms offer robust features, but their pricing structures and target markets differ significantly.

Plan-by-Plan Pricing

Plan Freshsales Pipedrive
Free Free /user/month $19 /user/month
Growth $18 /user/month $34 /user/month
Pro $47 /user/month $64 /user/month
Enterprise $83 /user/month $89 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshsales

2 scenarios
$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team

Pipedrive

6 scenarios
$343/month ($4,116/year)
7-User Team with 100K Contacts
$343 for users (7 x $49). Contact storage is unlimited on all plans, so 100K contacts costs the same as 1K contacts.
$555/month ($6,660/year)
10-Person Sales Team
$490 for users (10 x $49) + $32.50 LeadBooster + $32.50 Smart Docs
$2,046/month ($24,552/year)
30-Person Company
$1,920 for users (30 x $64) + $32.50 LeadBooster + $41 Web Visitors + $13.33 Campaigns + $32.50 Smart Docs + $6.70 Projects
See all 6 scenarios →

Market Intelligence

Freshsales

Median annual cost
$570
Based on
28 deals

Pipedrive

Median annual cost
$800
Based on
67 deals

What Users Say

Freshsales

Trustpilot
2.1/5 (23)
TrustRadius
8.6/10 (139)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

Pipedrive

Trustpilot
4.2/5 (25)
TrustRadius
7.7/10 (4)
Top complaints
  • Pricing becomes expensive as you scale
  • Advanced features require higher-tier plans
  • Limited marketing automation compared to competitors

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshsales 4 hidden costs

high
Calling Credits Not Included in Growth Plan $20-50/month for calling credits
critical
Difficult Subscription Cancellation Ongoing monthly charges until cancellation is processed
high
No Refunds for Self-Initiated Purchases $18-83/month lost if plan doesn't meet needs
medium
Charges for Trial Support Users $15-83/user/month for unrequested test accounts
See all Freshsales hidden costs →

Pipedrive 4 hidden costs

medium
Add-on Features and Campaigns Module 5-15% of license costs
medium
Advanced Features Locked Behind Higher Tiers $20-50/user/month
medium
Scaling Costs with User Growth 10-20% increase as team grows
low
Pricing Transparency During Trial-to-Paid Transition 5-10% of first invoice
See all Pipedrive hidden costs →

Contract Terms

Term Freshsales Pipedrive
Auto-renewal Yes Yes
Cancellation Must request before renewal, but cancellation process may take months —
Minimum commitment Monthly or annual billing cycles —
Price escalation No published schedule —
Can downgrade No —

Continue researching

Freshsales

Pipedrive

Our Verdict

Choose Freshsales if you need comprehensive features and customization. It offers better value for smaller teams with its free tier and competitive paid plans.

Choose Pipedrive if ease of use and quick setup are priorities. While pricier, it provides stronger features for enterprise needs.

Frequently Asked Questions

01 Which is cheaper, Freshsales or Pipedrive?

Freshsales is cheaper with a free tier, while Pipedrive starts at $14/user/month. For mid-tier plans, Freshsales costs around $39/user/month compared to Pipedrive's $49/user/month.

02 Does Freshsales or Pipedrive have a free tier?

Yes, Freshsales offers a free tier with Contact & account management. Pipedrive does not have a free plan—its entry plan starts at $14/user/month.

03 How much do Freshsales and Pipedrive cost for enterprise?

Freshsales's top tier (Enterprise) costs $83/user/month, while Pipedrive's highest plan (Enterprise) is $129/user/month. Freshsales is $46 cheaper per month at the enterprise level.

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