Freshsales vs Zendesk Sell
CRM pricing comparison · 2026
Freshsales pricing ranges from $0–$83/user/month, while Zendesk Sell ranges from $25–$219/user/month. Freshsales is typically 57% more affordable, though your actual cost depends on tier and team size.
Freshsales
Freshsales is an AI-powered CRM from Freshworks designed for high-velocity sales teams tha
verified 27d ago
$570
$690
Zendesk Sell
Zendesk Sell (formerly Base CRM) pricing starts at $19/user/month for the Sell Team plan w
verified 27d ago
$570
$690
Verdict · Vendr median · year 1
Freshsales
saves
$120
vs
Zendesk
· 25 seats
Cheapest
$570
Spread
17%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$14K/yr
year 1 license · $47/seat
Sell Growth
$21K/yr
year 1 license · $69/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
Median annual
$690/yr
Vendr · n=107
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
12 sourced facts
6 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
3w ago
Confidence
High confidence
Sources
9 sourced facts
4 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Freshsales
Zendesk
Auto-renewal
Yes
Yes
Cancellation
Must request before renewal, but cancellation process may take months
Must cancel via software login interface only
Commitment
✓
Monthly or annual billing cycles
Annual billing standard
Price escalation
No published schedule
No published schedule
Can downgrade
No
No
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Freshsales and Zendesk Sell both operate in the crm category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshsales | Zendesk Sell |
|---|---|---|
| Free | Free /user/month | $25 /user/month |
| Growth | $18 /user/month | $69 /user/month |
| Pro | $47 /user/month | $149 /user/month |
| Enterprise | $83 /user/month | $219 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshsales
2 scenarios$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team
Zendesk Sell
4 scenarios$95/month ($19/user/month with annual billing)
Small Sales Team (5 users)
$825/month ($55/user/month with annual billing)
Growing Business (15 users)
$5,750/month ($115/user/month with annual billing)
Scaling Enterprise (50 users)
Market Intelligence
Freshsales
- Median annual cost
- $570
- Based on
- 28 deals
Zendesk Sell
- Median annual cost
- $690
- Based on
- 107 deals
Contract Terms
| Term | Freshsales | Zendesk Sell |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | Must request before renewal, but cancellation process may take months | Must cancel via software login interface only |
| Minimum commitment | Monthly or annual billing cycles | Annual billing standard |
| Price escalation | No published schedule | No published schedule |
| Can downgrade | No | No |