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Kore.ai costs $50 to $25K per month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 5 pricing pages and reviews
+-100% above list price
Know Before You Buy — See Kore.ai Plans

Kore.ai true cost runs -100% above the listed $50-$25000/month price as of May 2026. For a 25-person team, expect ~$31 in year-one costs vs the $45,000 base license. Key hidden costs: 15-minute session billing inflates costs: kore.ai bills per 15-minute conversation block, so a 31-minute chat counts as 3 sessions, not 2 -- high-complexity interactions like it support or financial advisory that run longer dramatically multiply session charges beyond initial estimates, enterprise pricing starts at ~$300,000/year: while self-serve plans start at $50-180/month, most enterprise implementations land around $300,000/year with custom contracts -- a massive jump from the advertised self-serve tiers that requires significant budget commitment, implementation requires dedicated engineering: enterprise deployments often need months of setup with dedicated developers and specialists for customization, integration, and training -- professional services costs can range from $25,000-100,000+ and are separate from subscription pricing. Verified from 5 sources by CostBench.

Hidden Costs Breakdown

1

15-minute session billing inflates costs: Kore.ai bills per 15-minute conversation block, so a 31-minute chat counts as 3 sessions, not 2 -- high-complexity interactions like IT support or financial advisory that run longer dramatically multiply session charges beyond initial estimates

2

Enterprise pricing starts at ~$300,000/year: While self-serve plans start at $50-180/month, most enterprise implementations land around $300,000/year with custom contracts -- a massive jump from the advertised self-serve tiers that requires significant budget commitment

3

Implementation requires dedicated engineering: Enterprise deployments often need months of setup with dedicated developers and specialists for customization, integration, and training -- professional services costs can range from $25,000-100,000+ and are separate from subscription pricing

4

Contact Center AI and Agent AI billed separately: Kore.ai's Contact Center AI and Agent AI modules are billed per agent seat (named or concurrent) on top of the base platform subscription -- adding human agent tools can double or triple total costs for teams with 10+ agents

5

Ongoing maintenance and customization costs: Unlike simple chatbot builders, Kore.ai's enterprise platform requires ongoing engineering for customization, integration maintenance, and updates -- plan for 10-20% of initial implementation cost annually for maintenance

6

Training and certification expenses: Kore.ai's platform complexity means teams often need formal training to use it effectively -- while some training is included in Enterprise plans, comprehensive certification programs and extended training for large teams incur additional fees

Example: True Cost for 25 Users

License (25 × $150 × 12) $45,000/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$9,000/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Estimated Year 1 Total ~$31
That's roughly 0.0× the advertised license price.
Now You Know the Real Cost — See Kore.ai Plans