Fresha: 4 Hidden Costs Beyond the Price Tag (2026)

Quick Answer

Last verified: May 3, 2026

Medium confidence

Fresha costs $14.95 to $19.95 per month as of July 2026, with 3 plans available. Plans: Independent at $19.95/month, and Team at $14.95/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

Free tier: No free tier available

Fresha offers 3 pricing tiers: Independent, Team, Enterprise. Paid plans include Independent at $19.95/month, Team at $14.95/month. The Team plan is multiple team member businesses.

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Fresha lists $14.95-$19.95/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: marketplace commission on new clients, sms marketing and reminder fees, card payment processing and deposit fees. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

Marketplace Commission on New Clients

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Fresha charges a one-time 20% commission for new clients acquired through their marketplace listing. This fee applies only to first-time bookings from the Fresha platform.

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one-time 20% commission for new clients through their marketplace

SMS Marketing and Reminder Fees

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While the core Fresha platform is free, businesses are charged for SMS marketing campaigns and automated appointment reminders sent to clients. These fees can be avoided by turning off SMS features.

reddit
As long as marketing and reminders are off for SMS, and the client pays in cash, she doesn't get charged a single thing for using it

Card Payment Processing and Deposit Fees

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Fresha charges transaction fees when clients pay via card or when deposits are collected. Cash payments avoid these fees entirely. The exact percentage varies by payment type, with credit cards and Amex typically having higher fees than debit cards.

reddit
I've noticed they can have different fees, like credit card is higher than debit and amex is even worse

reddit
Didn't say how much she gets charged for deposits but I've seen some really low ones, like starling 0.7% for a sole trader

POS Terminal Hardware Cost

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While Fresha markets the platform as having no monthly rental fees for terminals, users report upfront hardware costs for physical POS terminals. This is a one-time purchase required for in-person card payments.

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having to pay $500 for the POS

No-Show Protection Fees

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There can be additional fees associated with Fresha's no-show protection features.

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No-Show Protection Fees: While Fresha offers features to implement cancellation and no-show policies, there can be additional fees associated with this protection

Client Loyalty Program

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This optional feature incurs an additional monthly charge.

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Optional Add-Ons: Various optional features incur additional monthly charges: * Client Loyalty program: $59.95/month per location

Insights (Reporting)

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This optional reporting feature incurs an additional monthly charge per team member.

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SMS Marketing Costs: After an initial allowance (e.g., 100 free messages per team member on some plans), additional SMS messages are charged on a pay-per-use basis, starting at $0.02+ per message for marketing blasts

AI Concierge

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This optional feature incurs an additional monthly charge per location, with extra charges for exceeding included minutes and messages.

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AI Concierge: $99.95/month per location, including 200 minutes and 500 messages, with additional charges for exceeding these limits ($0.60 per extra minute, $0.04 per extra message)

Google Rating Boost

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This optional feature incurs an additional monthly charge.

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Hidden/Implementation Costs: While Fresha states it does not charge hidden costs and offers powerful features in its core offering, user reports and third-party analyses highlight several additional expenses

Data Connector

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This optional feature for enterprise integrations incurs an additional monthly charge.

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Hidden/Implementation Costs: While Fresha states it does not charge hidden costs and offers powerful features in its core offering, user reports and third-party analyses highlight several additional expenses

Subscription Fees (Post-Transition)

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Fresha transitioned from a largely free model to paid subscriptions as of 2025/2026.

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No-Show Protection Fees: While Fresha offers features to implement cancellation and no-show policies, there can be additional fees associated with this protection

Transaction Fees

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Fresha charges a card processing fee on every transaction, ranging from 2.19% + $0.20 for in-person payments to 3.30% + $0.20 for manual card entry in the US, and approximately 1.2% + 20p in the UK.

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This typically ranges from 2.19% + $0.20 per transaction for in-person payments to 2.79% + $0.20 for online payments, and 3.30% + $0.20 for manual card entry in the US

New Client Marketplace Fees

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A 20% commission is charged on first-time clients booking through the Fresha marketplace, with a minimum fee of $6 per client, which is a one-time charge.

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New Client Marketplace Fees: A significant cost is a 20% commission on first-time clients who book through the Fresha marketplace, with a minimum fee of $6 per client

Premium Add-ons

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Advanced functionalities like client loyalty programs and premium reporting tools (Insights) come with additional monthly costs.

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For example, Client Loyalty can cost $59.95/month per location, and Insights can be $9.95/month per team member

Data Transfer Issues

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Some users reported issues with data transfer during setup, requiring significant manual fixing, which can be an indirect implementation cost.

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Data Transfer Issues: Some users have reported issues with data transfer during setup, requiring significant manual fixing, which can be an indirect implementation cost in terms of time and effort

Frequently Asked Questions

01 What hidden costs should I budget for with Fresha?

Beyond the license fee, budget for: Marketplace Commission on New Clients (20%); SMS Marketing and Reminder Fees ($0.05-$0.15 per SMS); Card Payment Processing and Deposit Fees (2-3% of transaction value); POS Terminal Hardware Cost ($500); Client Loyalty Program ($59.95/month); Insights (Reporting) ($9.95/month); AI Concierge ($99.95/month (includes 200 minutes, 500 messages); $0.60 per extra minute, $0.04 per extra message); Google Rating Boost ($14.95/month); Data Connector (Up to $295/month); Transaction Fees (2.19% + $0.20 to 3.30% + $0.20 (US), 1.2% + 20p (UK)); New Client Marketplace Fees (20% commission, minimum $6 per client); Premium Add-ons ($59.95/month per location (Client Loyalty), $9.95/month per team member (Insights)). Exact totals depend on your deployment size and negotiated terms.

02 Does Fresha charge for implementation?

Fresha implementation is not included in the license cost. While Fresha markets the platform as having no monthly rental fees for terminals, users report upfront hardware costs for physical POS terminals. This is a one-time purchase required for in-person card payments. Estimated impact: $500.

03 How much does Fresha support cost?

Premium support pricing for Fresha depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Fresha?

Fresha charges a card processing fee on every transaction, ranging from 2.19% + $0. Estimated impact: 2.19% + $0.20 to 3.30% + $0.20 (US), 1.2% + 20p (UK).

05 What add-ons cost extra with Fresha?

Add-on pricing for Fresha varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Prices and terms change; verify against the live pricing page.

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