Quick Answer
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CloudApp costs Free to $12 per month as of September 2026, with 4 plans available including a free tier. Plans: Free (free), Collaborate at $9.95/month, and Scale at $12/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

CloudApp offers 4 pricing tiers: Free, Collaborate, Scale, Enterprise. A free plan is available. Paid plans include Collaborate at $9.95/user/month, Scale at $12/user/month. The Collaborate plan is professionals creating content for onboarding, support, or documentation.

Last verified: | Sources: 3 pricing pages and reviews
Forever Free plan type

Yes, CloudApp offers a forever free plan as of September 2026. The free tier includes 4 features with limits on usage. Paid plans start at $9.95/user/month (Collaborate). Pricing verified from 3 sources by CostBench.

Forever Free

CloudApp's free plan is available indefinitely with no time limit.

What's Included in the Free Plan

  • Access last 25 captures
  • 5 minute recording length
  • Up to 720p quality
  • 5 replies
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What's NOT Included (Paid Only)

  • Unlimited captures
  • Unlimited recording length
  • Up to 4K quality
  • Basic analytics
  • 10 replies
  • Basic custom branding
  • Zight AI addon

You'll Need to Upgrade When...

  • You exceed the user limit
  • You need features like Unlimited captures or Unlimited recording length
  • You require premium support or SLA guarantees
  • You need to remove branding or watermarks
  • You need advanced integrations or API access

Hidden Restrictions on Free Plan

  • ! CloudApp branding may appear on your content or communications
  • ! Support is limited to community forums or email with longer response times
  • ! Export options may be restricted or include watermarks
  • ! API access is typically limited or not available
  • ! Advanced reporting and analytics require paid plans

Free vs Paid: Which Do You Need?

Free Plan is Enough If...

  • You're an individual or very small team
  • You need only basic features
  • You don't mind usage limits
  • Branding on output is acceptable
  • Community support is sufficient

Free vs Collaborate Plan Comparison

Free $0
Features 4 included 7+ included
Support Community/Email Priority Support
Branding CloudApp branding Your branding
Best For Individuals who need a quick visual way to share information Professionals creating content for onboarding, support, or documentation

Frequently Asked Questions

01 Is CloudApp free?

Yes, CloudApp offers a forever free plan with 4 core features included. However, there are limits on users and features that may require upgrading.

02 What's included in CloudApp's free plan?

CloudApp's free plan includes: Access last 25 captures, 5 minute recording length, Up to 720p quality, 5 replies. Key limits include basic usage caps.

03 What's NOT included in CloudApp's free plan?

The free plan excludes: Unlimited captures, Unlimited recording length, Up to 4K quality, Basic analytics, 10 replies. You'll also have CloudApp branding and limited support options.

04 When should I upgrade from CloudApp's free plan?

Consider upgrading when: you hit user or storage limits, need features like Unlimited captures or Unlimited recording length, require premium support, or want to remove branding. The cheapest paid plan starts at $9.95/user/month.

05 Is CloudApp's free plan really free forever?

Yes, CloudApp's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.

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