Price checkPer seat
FreeFreePro$8.99/user/moBusiness$11.99/user/mo
See all 3 plans

All Whereby Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • 1 meeting room
  • Up to 4 participants
  • Screen sharing
  • Emoji reactions
  • Integrations

Pro

  • 100 participants per room
  • Recording
  • Custom branding
  • Multiple rooms

Business

  • 3+ user licenses
  • All Pro features
  • Team management
  • Priority support
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What does Whereby actually cost you?

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Tier
Billing
Your projected cost$224.75per month · $8.99/seat × 25seats
Year 1 license$2.7K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Whereby's plans, annualized. Custom-priced tiers show a hatched bar.

FreeCustom
Pro$107.88/yr
Business$143.88/yr
Real-world benchmark

Buyers actually pay a median of $550/yr for Whereby contracts (Vendr deal flow, n=207). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
Medium confidence

Whereby costs Free to $11.99 per user/month as of September 2026, with 3 plans available including a free tier. Plans: Free (free), Pro at $8.99/user/month, and Business at $11.99/user/month. The median contract is $550/year based on 207 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Whereby offers 3 pricing tiers: Free, Pro, Business. A free plan is available. Paid plans include Pro at $8.99/user/month, Business at $11.99/user/month. The Pro plan is individual power users.

Compared to other video conferencing software, Whereby is positioned at the budget-friendly price point.

  • Median contract: $550/yr from 207 purchases Precise
  • 9 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 1 pricing pages and reviews

How much does Whereby cost?

Whereby offers a free plan with 2 paid tiers from $8.99 to $11.99/user/month. Plans include Free (free), Pro at $8.99/user/month, Business at $11.99/user/month.

Whereby Pricing Overview

Whereby has 3 pricing plans, including a free tier. Paid plans range from $0 to $11.99/user/month. The Free plan is free and is best for personal use and small meetings. The Pro plan costs $8.99/user/month, best for individual power users. The Business plan costs $11.99/user/month, best for teams and organizations.

Whereby contracts auto-renew, with a Annual billing available for Business plan minimum commitment.

The median Whereby customer pays $550/year based on 207 verified purchases.

There are at least 9 documented hidden costs beyond Whereby's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 14, 2026 from 1 independent source.

Try Whereby Free

Whereby pricing starts at $0/month for the Free plan, which includes basic video conferencing but is limited to 30 minutes total usage. For regular business use, the Pro plan runs $8.99/month per user, while the Business plan costs $11.99/month per user. TrustRadius reviewers rate Whereby highly (9.5/10) for ease of use, though Trustpilot reviews cite customer service and billing clarity issues.

How Whereby Pricing Compares

Compare Whereby pricing against top alternatives in Video Conferencing.

Around Free Compare → Daily.co Free Compare → GoTo Meeting $12.0-$19.0/user/mo Compare →

Compare Whereby vs Alternatives

Before committing to Whereby, compare pricing with these 3 alternatives in the same category.

VSAround
Custom

General users

Full comparison
VSDaily.co
Custom

Developers getting started

Full comparison
VSGoTo Meeting
From $12.0/user/mo

General users and teams

Full comparison

All Whereby alternatives & migration guides

What Companies Actually Pay for Whereby

The median Whereby buyer pays $550/year based on 207 verified purchase transactions.

What companies actually pay $550/yr Median across 207 community cost mentions Precise
Review scores
TrustRadius 9.5out of 10 (10)
Trustpilot 1.96out of 5 (24)
Third-party review aggregates, as of Aug 2026
Top pricing complaints
Extremely slow or non-existent customer support (3–7 day response times) even for high-spend paid accountsAuto-renewal billing continues after apparent cancellation, with cancellation option buried in sub-menusFree plan 30-minute limit is total across all meetings, contradicting per-meeting marketing claimsPersistent disconnection issues that go unresolved due to support non-response
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 207 distinct user reports. Indicative only — not contract-grade data.

Whereby Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Heavy business user (multiple rooms/meetings) $700 Year 1 total

Business customer using Whereby extensively for daily client meetings

Multi-Team Business Account $700 Year 1 total
$8,400/year
Total $700

A business running Whereby as its primary video conferencing platform for a substantial team, as self-reported by an account admin.

Whereby Embedded — API Integration for Product Teams $1,000 Year 1 total
~$15,000/year
Total $1,000

A development team using the Whereby Embedded SDK to build video conferencing into their own SaaS product, over approximately four years of continuous usage.

Trustpilot review from business user, May 2025

How Whereby Pricing Compares

Software Starting Price Top Price
Whereby Free $11.99/user/month
Around Custom Custom
Daily.co Custom Custom
GoTo Meeting $12 per organizer per month $16 per organizer per month
mmhmm $10/user/month $12/user/month
RingCentral Video $25/month $60/month

Detailed pricing comparisons:

Browse all Video Conferencing pricing →

9 Whereby Hidden Costs Beyond the List Price

Beyond the listed price, Whereby has at least 9 documented hidden costs that can significantly increase total cost of ownership.

Watch for 9 hidden costs
  • Unclear subscription status and billing $45
    medium 2 sources
    Trustpilot "When I logged into my account to stop subscription during a demo period, the subscription page said that I was on a free plan. Still I was charged $45."
    Trustpilot "I have reached out multiple times regarding the fact they keep billing me, yet when i log into my account it says the account is free so there is no option to cancel it."
  • Free plan time limit differs from marketing claims Service interruption after 30 min total use
    medium 1 source
    Trustpilot "Free plan has been limited to 30 minutes in total. Not per meeting. Even though it says on their website and in e-mails that it is per meeting, it is not."
  • Paid plan still shows upgrade prompts Workflow disruption
    low 1 source
    Trustpilot "I resent that I'm a paying customer and yet every time I end a call I get a big ad to upgrade to a tier that does not fit my usage, i.e. I'm a self-employed and work alone and they want me to upgrade to a team plan with a minimum of three users."
  • Support Unresponsiveness Even for High-Spend Paid Accounts 5-15% of license costs
    high 4 sources
    Trustpilot "We pay these guys $700 a month on average and they do not seem to care about our issue. They take 3 business days on average to reply just a small non-helping response."
    Trustpilot "Each response from Whereby was 4 days apart across 2 weeks, for your premium Business customers, and a basic issue could not be addressed."
    Trustpilot "I reached out to Whereby one month ago, a week ago and earlier this week. No response."
    Trustpilot "an average response time of 72 hours or more, especially for paid users, is simply too long."
  • Free Plan 30-Minute Cap Is Total Usage, Not Per Meeting $8.99/user/month
    high 1 source
    Trustpilot "Free plan has been limited to 30 minutes in total. Not per meeting. Even though it says on their website and in e-mails that it is per meeting, it is not."
  • Opaque Billing and Hidden Cancellation Process $8.99-$11.99/user/month
    high 3 sources
    Trustpilot "When I logged into my account to stop subscription during a demo period, the subscription page said that I was on a free plan. Still I was charged $45."
    Trustpilot "I have reached out multiple times regarding the fact they keep billing me, yet when i log into my account it says the account is free so there is no option to cancel it."
    Trustpilot "there is no clear and clean subscription cancellation process."
  • Cloud Recording Permanent Loss Risk 5-10% of license costs
    high 1 source
    Trustpilot "We used Whereby Cloud recording for a 20 person webinar that was to be redistributed. "The recording cannot be recovered, sadly. This shouldn’t ever happen, so this (hopefully) was a one-off, edge case issue,""
  • Whereby Embedded API Integration Costs $12,000-$18,000
    high 1 source
    Trustpilot "We’ve been Whereby Embedded customers for nearly four years, spending roughly $1,000–$1,500/month (~$15k/year)."
  • Missing Platform Features Requiring Competitor Workarounds 5-10% of license costs
    medium 3 sources
    Trustpilot "It’s a decent platform, however, extremely disappointed that there is no screen share option for the iPad at this point."
    Trustpilot "Many of my patients i see on videocalls can not activate the camera. We usually have to go to another videocall service."
    TrustRadius "Pros: no downloads Cons: would be great if it allows blurring of background"
Tip

Ask your Whereby sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Trustpilot Consumer reviews TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 23 source citations total.

Whereby Contract Terms

Whereby contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Annual billing available for Business plan
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront available for Business plan; monthly billing also available
Price Escalation No published uplift schedule; no user reports of mid-contract price increases found in sources
Note

Account dashboards may show 'Free plan' status while billing continues — no reliable downgrade confirmation reported by users

Based on 2 verified sources

How to Negotiate Whereby Pricing

Whereby contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Use Renewal as Leverage for High-Spend Accounts medium success

For accounts at $700+/month, document every support failure (ticket number, date submitted, response date, resolution outcome) in the 90 days before renewal. Present this log and frame renewal as contingent on demonstrated service improvement or a pricing concession that reflects actual service quality received.

Trustpilot reviews from high-spend customers (2025–2026)
Negotiate Annual Billing Terms Upfront medium success

Annual billing is available for the Business plan. Commit to annual upfront before signing rather than defaulting to monthly, and use that commitment as leverage to request a discount or enhanced support SLA. Whereby may be willing to formalize support response commitments in exchange for annual lock-in.

Trustpilot Business plan customer review (May 2026)
Escalate via Public Review Channels low success

Multiple users report that Whereby responds to Trustpilot reviews faster than open support tickets. If a billing or support issue is unresolved after one week, a public review appears to accelerate internal escalation — use this as a last resort to get a resolution or credit before renewal.

Multiple Trustpilot review response patterns (2025–2026)
High success Medium Low / difficult

Full negotiation guide →

Whereby Pricing FAQ

01 How much does Whereby cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Whereby have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Whereby?

Key features include the items listed in the pricing tiers above.

04 Is Whereby worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 How do I cancel my Whereby subscription?

Multiple users report difficulty finding cancellation controls. The subscription management page may show 'free plan' status even if you're being billed. Look beyond the main subscription page - cancellation controls are reportedly in sub-menus. If you cannot locate them, contact support via email, though response times average 3 business days (7 days for free accounts).

06 What are the actual time limits on the free plan?

Despite marketing materials stating 30 minutes per meeting, users report the free plan is limited to 30 minutes total usage (not per meeting). The reset schedule is unclear - support has provided conflicting information when asked. This makes the free plan unsuitable for regular business use.

07 How responsive is Whereby customer support?

Customer service response times average 3 business days for paid customers and 7 days for free account users. Many users report receiving AI-generated responses or being pointed to help articles that don't address their specific issues. There is no phone support for immediate assistance.

08 Can I use Whereby reliably for professional client meetings?

Experiences vary widely. TrustRadius reviewers rate it 9-10/10 for ease of use and reliability. However, Trustpilot reviews include reports of crashes, screen freezing during screen sharing, and participants being kicked out of meetings. Some users switched to competitors after experiencing repeated technical issues during paid business use.

09 Does the Whereby Free plan really give 30 minutes per meeting?

No. Despite marketing language, the Free plan's 30-minute limit is a total allotment across all meetings—not 30 minutes per individual meeting. Users confirm being cut off once cumulative usage hits 30 minutes, and the reset schedule is unclear.

10 Can I cancel Whereby easily?

Multiple users report the cancellation option is buried in account sub-menus and is not visible on the main subscription page, which can display 'Free plan' even while billing is active. Contact support early if you intend to cancel before a renewal date.

11 Does Whereby support screen sharing on iPad?

No. Screen sharing is not available on iPad as of mid-2026. Multiple users report this as a significant gap, particularly for healthcare and educational use cases where iPad is common.

12 Is Whereby reliable enough for recorded webinars or client sessions?

Reliability is mixed. Some users report 98% uptime for recurring small-group sessions. However, cloud recordings can be permanently and unrecoverably lost, and some users report persistent disconnection issues lasting weeks that support does not resolve.

13 Does Whereby offer background blur?

Background blur is not currently available on Whereby. It is a frequently requested feature listed as a con in multiple reviews.

Is this pricing incorrect? — we'll verify and update it.