Quick Answer
Last verified:
Medium confidence

Whereby costs Free to $11.99 per user/month as of September 2026, with 3 plans available including a free tier. Plans: Free (free), Pro at $8.99/user/month, and Business at $11.99/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Whereby offers 3 pricing tiers: Free, Pro, Business. A free plan is available. Paid plans include Pro at $8.99/user/month, Business at $11.99/user/month. The Pro plan is individual power users.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Whereby Free

Whereby lists $0-$11.99/user/month, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: unclear subscription status and billing, free plan time limit differs from marketing claims, paid plan still shows upgrade prompts. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Unclear subscription status and billing

medium addon

Users report being charged despite believing they are on a free plan. The subscription management page shows 'free plan' status even when charges occur, and the actual cancellation controls are hidden in sub-menus rather than the main subscription page.

trustpilot

When I logged into my account to stop subscription during a demo period, the subscription page said that I was on a free plan. Still I was charged $45. Apparently, they hide the page where you can actually stop the subscription deep down in some sub-menu.

trustpilot

I have reached out multiple times regarding the fact they keep billing me, yet when i log into my account it says the account is free so there is no option to cancel it.

2

Free plan time limit differs from marketing claims

medium overage

The free plan is advertised as having 30 minutes per meeting, but users report it's actually 30 minutes total across all meetings, with unclear reset timing. This discrepancy between marketing materials and actual limits can disrupt business use.

trustpilot

Free plan has been limited to 30 minutes in total. Not per meeting. Even though it says on their website and in e-mails that it is per meeting, it is not. I have asked 3 times when the 30 minutes 'reset', but I have gotten a presumable AI-answer first, then another e-mail referring to their website that states it is per meeting.

3

Paid plan still shows upgrade prompts

low addon

Paying customers report seeing persistent ads to upgrade to higher tiers (e.g., team plans) after every call, even when those plans don't fit their use case. There is no way to disable these prompts despite being a paying customer.

trustpilot

I resent that I'm a paying customer and yet every time I end a call I get a big ad to upgrade to a tier that does not fit my usage, i.e. I'm a self-employed and work alone and they want me to upgrade to a team plan with a minimum of three users. There is no way to disable this.

4

Support Unresponsiveness Even for High-Spend Paid Accounts

high support

Customers spending $700/month report 3 business day average response times and non-responses lasting weeks. Business plan customers document 4-day gaps between responses for basic billing issues. Free plan users face a published 7-day response SLA. Multiple paid users report complete non-response across multiple follow-ups.

trustpilot

We pay these guys $700 a month on average and they do not seem to care about our issue. They take 3 business days on average to reply just a small non-helping response.

trustpilot

Each response from Whereby was 4 days apart across 2 weeks, for your premium Business customers, and a basic issue could not be addressed.

5

Free Plan 30-Minute Cap Is Total Usage, Not Per Meeting

high addon

Whereby markets the Free plan as including 30 minutes per meeting, but users confirm the 30-minute limit is a total allotment across all meetings combined. The reset schedule is also unclear, making the free plan unusable for anyone needing more than occasional very short calls.

trustpilot

Free plan has been limited to 30 minutes in total. Not per meeting. Even though it says on their website and in e-mails that it is per meeting, it is not.

6

Opaque Billing and Hidden Cancellation Process

high overage

Multiple users report being charged despite their account dashboards showing them on the Free plan, with the actual cancellation option buried in account sub-menus. Auto-renewal triggers without clear user notice, and Whereby has declined refund requests for non-functioning service, offering only service credits instead.

trustpilot

When I logged into my account to stop subscription during a demo period, the subscription page said that I was on a free plan. Still I was charged $45. Apparently, they hide the page where you can actually stop the subscription deep down in some sub-menu.

trustpilot

I have reached out multiple times regarding the fact they keep billing me, yet when i log into my account it says the account is free so there is no option to cancel it.

7

Cloud Recording Permanent Loss Risk

high addon

Whereby's cloud recording feature has experienced complete, unrecoverable recording loss. One customer lost a 20-person webinar intended for redistribution, with Whereby confirming the recording 'cannot be recovered.' This risk is unacceptable for businesses relying on recorded sessions for compliance, training, or content distribution.

trustpilot

We used Whereby Cloud recording for a 20 person webinar that was to be redistributed. "The recording cannot be recovered, sadly. This shouldn’t ever happen, so this (hopefully) was a one-off, edge case issue,"

8

Whereby Embedded API Integration Costs

high integration

Teams integrating Whereby Embedded (SDK/API for building video into their own product) report spending $1,000–$1,500/month (~$15,000/year). This is a dramatically higher cost tier than the standard per-seat plans and applies to development teams embedding video functionality into third-party applications.

trustpilot

We’ve been Whereby Embedded customers for nearly four years, spending roughly $1,000–$1,500/month (~$15k/year).

9

Missing Platform Features Requiring Competitor Workarounds

medium addon

Whereby lacks screen sharing on iPad and background blur, forcing users—particularly healthcare professionals and educators—to route participants to competitor services mid-session. These are table-stakes features in competing products.

trustpilot

It’s a decent platform, however, extremely disappointed that there is no screen share option for the iPad at this point.

trustpilot

Many of my patients i see on videocalls can not activate the camera. We usually have to go to another videocall service.

Frequently Asked Questions

01 What hidden costs should I budget for with Whereby?

Beyond the license fee, budget for: Unclear subscription status and billing ($45); Free plan time limit differs from marketing claims (Service interruption after 30 min total use); Paid plan still shows upgrade prompts (Workflow disruption); Support Unresponsiveness Even for High-Spend Paid Accounts (5-15% of license costs); Free Plan 30-Minute Cap Is Total Usage, Not Per Meeting ($8.99/user/month); Opaque Billing and Hidden Cancellation Process ($8.99-$11.99/user/month); Cloud Recording Permanent Loss Risk (5-10% of license costs); Whereby Embedded API Integration Costs ($12,000-$18,000); Missing Platform Features Requiring Competitor Workarounds (5-10% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Whereby charge for implementation?

Implementation costs for Whereby vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Whereby support cost?

Customers spending $700/month report 3 business day average response times and non-responses lasting weeks. Business plan customers document 4-day gaps between responses for basic billing issues. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with Whereby?

The free plan is advertised as having 30 minutes per meeting, but users report it's actually 30 minutes total across all meetings, with unclear reset timing. This discrepancy between marketing materials and actual limits can disrupt business use. Estimated impact: Service interruption after 30 min total use.

05 What add-ons cost extra with Whereby?

Add-on pricing for Whereby varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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