Pipedrive vs SugarCRM Pricing (2026)
Compare / Pipedrive vs SugarCRM
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Team size
25 seats

Pipedrive vs SugarCRM

CRM pricing comparison · 2026

Pipedrive pricing ranges from $14–$89/user/month, while SugarCRM ranges from $19–$160/user/month. Pipedrive is typically 38% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Pipedrive pricing
Discount programs →
Affiliate partner — does not affect ranking.
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Pipedrive
Pipedrive is a sales-focused CRM built by salespeople, for salespeople.
verified 27d ago
$800 $2.8K
View pricing →
SugarCRM
SugarCRM pricing starts at $19/user/month for the Essentials plan (3-9 users, billed annua
verified 27d ago
$800 $2.8K
View pricing →
Verdict · Vendr median · year 1
Pipedrive saves $1.9K vs SugarCRM · 25 seats
Cheapest $800
Spread 71%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$10K/yr
year 1 license · $34/seat
Standard
$24K/yr
year 1 license · $79/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$800/yr
Vendr · n=67
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 11 sourced facts
7 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence High confidence
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Add-on Features and Campaigns Module
    5-15% of license costs
    2 sources
  • Advanced Features Locked Behind Higher Tiers
    $20-50/user/month
    2 sources
  • Scaling Costs with User Growth
    10-20% increase as team grows
    2 sources
  • Pricing Transparency During Trial-to-Paid Transition
    5-10% of first invoice
    1 source
5 documented
  • Third-Party Implementation Partners Required
    15-30% of license costs
    1 source
  • Marketing Automation Addon Priced Separately
    Variable per contact volume
    1 source
  • Prolonged Implementation Timelines
    10-25% of license costs
    2 sources
  • Poor Support Responsiveness
    5-10% of license costs
    3 sources
  • Data Export Complexity
    $5,000-$15,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Pipedrive
SugarCRM
Auto-renewal
Yes
—
Cancellation
—
—
Commitment
—
Annual billing required
Price escalation
—
—
Can downgrade
—
—
Based on 2 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
7.7/5 (4)
Trustpilot
4.2/5 (25)
Best for
Small sales teams needing core pipeline management, deal tracking, and basic email integration
Watch out
Pricing becomes expensive as you scale
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Small teams getting started with CRM
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Pipedrive pricing
Discount programs →
Affiliate partner — does not affect ranking.
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Pipedrive

$14–$89
/user/month
4 plans
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Pipedrive and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Pipedrive SugarCRM
Lite $19 /user/month $19 /user/month
Growth $34 /user/month $79 /user/month
Premium $64 /user/month $115 /user/month
Ultimate $89 /user/month $115 /user/month
Enterprise+ — $160 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Pipedrive

6 scenarios
$343/month ($4,116/year)
7-User Team with 100K Contacts
$343 for users (7 x $49). Contact storage is unlimited on all plans, so 100K contacts costs the same as 1K contacts.
$555/month ($6,660/year)
10-Person Sales Team
$490 for users (10 x $49) + $32.50 LeadBooster + $32.50 Smart Docs
$2,046/month ($24,552/year)
30-Person Company
$1,920 for users (30 x $64) + $32.50 LeadBooster + $41 Web Visitors + $13.33 Campaigns + $32.50 Smart Docs + $6.70 Projects
See all 6 scenarios →

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Pipedrive

Median annual cost
$800
Based on
67 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Pipedrive

Trustpilot
4.2/5 (25)
TrustRadius
7.7/10 (4)
Top complaints
  • Pricing becomes expensive as you scale
  • Advanced features require higher-tier plans
  • Limited marketing automation compared to competitors

SugarCRM

Trustpilot
2.1/5 (13)
TrustRadius
6.2/10 (5)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Pipedrive 4 hidden costs

medium
Add-on Features and Campaigns Module 5-15% of license costs
medium
Advanced Features Locked Behind Higher Tiers $20-50/user/month
medium
Scaling Costs with User Growth 10-20% increase as team grows
low
Pricing Transparency During Trial-to-Paid Transition 5-10% of first invoice
See all Pipedrive hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Pipedrive SugarCRM
Auto-renewal Yes —
Cancellation — —
Minimum commitment — Annual billing required

Continue researching

Pipedrive

SugarCRM

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