Salesforce vs SugarCRM Pricing (2026)
Compare / Salesforce vs SugarCRM
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Team size
25 seats

Salesforce vs SugarCRM

CRM pricing comparison · 2026

Salesforce pricing ranges from $0–$550/user/month, while SugarCRM ranges from $19–$160/user/month. SugarCRM is typically 21% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Salesforce pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Salesforce
Salesforce pricing ranges from free to $550 per user per month as of March 2026.
verified 17d ago
$2.8K $75K
View pricing →
SugarCRM
SugarCRM pricing starts at $19/user/month for the Essentials plan (3-9 users, billed annua
verified 27d ago
$2.8K $75K
View pricing →
Verdict · Vendr median · year 1
SugarCRM saves $72K vs Salesforce · 25 seats
Cheapest $2.8K
Spread 96%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro Suite
$30K/yr
year 1 license · $100/seat
Standard
$24K/yr
year 1 license · $79/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$75K/yr
Vendr · n=2,216 avg 13% negotiated
↓ Lowest median
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 23 sourced facts
18 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 2w ago
Confidence High confidence
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Mandatory Annual Price Uplifts
    5-9% of annual contract value
    3 sources
  • Sandbox Environment Costs
    5-30% of base license costs
    2 sources
  • Implementation and Consulting Costs
    $50,000-$200,000+ for initial implementation; $60,000-$120,000/year for dedicated admin
    3 sources
  • Data Storage Overage Charges
    $5,000-$50,000 annually in storage overages
    2 sources
  • CPQ Complexity and Maintenance
    $50,000-$150,000+ implementation; ongoing specialist costs
    2 sources
5 documented
  • Third-Party Implementation Partners Required
    15-30% of license costs
    1 source
  • Marketing Automation Addon Priced Separately
    Variable per contact volume
    1 source
  • Prolonged Implementation Timelines
    10-25% of license costs
    2 sources
  • Poor Support Responsiveness
    5-10% of license costs
    3 sources
  • Data Export Complexity
    $5,000-$15,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Salesforce
SugarCRM
Auto-renewal
Yes
—
Cancellation
30+ days before renewal required for changes
—
Commitment
Typically 12 months minimum; multi-year terms common
Annual billing required
Price escalation
—
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7/5 (3,473)
Best for
Individuals and small teams (max 2 users)
Watch out
Extremely poor customer service and support responsiveness
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Small teams getting started with CRM
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Salesforce pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Salesforce

$0–$550
/user/month
6 plans · Free tier
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Salesforce and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Salesforce SugarCRM
Free Suite Free /month $19 /user/month
Starter Suite $25 /user/month $79 /user/month
Pro Suite $100 /user/month $115 /user/month
Enterprise $175 /user/month $115 /user/month
Unlimited $350 /user/month $160 /user/month
Agentforce 1 Sales $550 /user/month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Salesforce

5 scenarios
$7,100 Year 1 ($1,500 licenses + $5,000 implementation + $600 training)
Small Business (5 users, Starter Suite)
$140,000 Year 1 ($84,000 licenses + $50,000 implementation + $6,000 training)
Mid-Market Team (40 users, Enterprise)
$789,000 Year 1 ($504,000 licenses + $200,000 implementation + $85,000 dedicated admin)
Enterprise Deployment (120 users, Unlimited)
See all 5 scenarios →

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Salesforce

Median annual cost
$74,700
Average negotiated discount
13%
Based on
2216 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Salesforce 9 hidden costs

high
Mandatory Annual Price Uplifts 5-9% of annual contract value
medium
Sandbox Environment Costs 5-30% of base license costs
critical
Implementation and Consulting Costs $50,000-$200,000+ for initial implementation; $60,000-$120,000/year for dedicated admin
high
Data Storage Overage Charges $5,000-$50,000 annually in storage overages
high
CPQ Complexity and Maintenance $50,000-$150,000+ implementation; ongoing specialist costs
See all Salesforce hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Salesforce SugarCRM
Auto-renewal Yes —
Cancellation 30+ days before renewal required for changes —
Minimum commitment Typically 12 months minimum; multi-year terms common Annual billing required
Can downgrade No —

Continue researching

Salesforce

SugarCRM

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