Price checkMonthly
Rep Core$80/moRep Core + Pulse$115/moRep Core + Surveys$150/mo
See all 4 plans

All Reputation.com Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Rep Core

  • Capture and respond to reviews across 250+ sites
  • One-click, brand-approved replies
  • Automated email review requests
  • Listings management across 250+ sites
  • Local search performance tracking
  • AI search engine brand perception insights
  • Reputation Score benchmarking
  • Conversational AI for sentiment trends
  • Customer journey mapping
  • Unlimited executive-ready dashboards and reports

Rep Core + Pulse

  • All Rep Core features
  • 1 custom survey (reduced from 6)
  • Targeted survey outreach campaigns
  • Reviews across 250+ sites
  • Listings management across 250+ sites
  • Reputation Score and Insights
  • Customer journey mapping
  • Executive dashboards and reports

Rep Core + Surveys

  • Reviews across 250+ sites with one-click brand-approved replies
  • Automated email review request campaigns
  • 6 custom surveys (quantitative and qualitative)
  • Targeted survey outreach campaigns
  • Listings management across 250+ sites
  • Local search performance and AI search engine perception
  • Reputation Score benchmarking
  • Conversational AI for instant sentiment answers
  • Customer journey mapping
  • Unlimited executive-ready dashboards and reports

Enterprise

  • All platform features with unlimited customization
  • Competitive Insights add-on
  • Actions & Ticketing add-on
  • Social Suite add-on
  • Premium Sources (Yelp, TripAdvisor, Vitals, Apartment Ratings)
  • Premium Integrations (CRM, EHR)
  • Managed Services (review responding, listings, social engagement)
  • Expert & Professional Services
  • Custom implementation and onboarding
  • Strategic program design
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What does Reputation.com actually cost you?

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Tier
Billing
Your projected cost$2.0Kper month · $80/unit × 25units
Year 1 license$24K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across Reputation.com's plans, annualized. Custom-priced tiers show a hatched bar.

Rep Core$960/yr
Rep Core + Pulse$1.4K/yr
Rep Core + Surveys$1.8K/yr
EnterpriseCustom
Real-world benchmark

Buyers actually pay a median of $14K/yr for Reputation.com contracts (Vendr deal flow, n=5). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
High confidence

Reputation.com costs $80 to $150 per month as of September 2026, with 4 plans available. Plans: Rep Core at $80/month, Rep Core + Pulse at $115/month, and Rep Core + Surveys at $150/month. Custom pricing is available on request. The median contract is $14,000/year based on 5 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Reputation.com offers 4 pricing tiers: Rep Core, Rep Core + Pulse, Rep Core + Surveys, Enterprise. Paid plans include Rep Core at $80/per location/month, Rep Core + Pulse at $115/per location/month, Rep Core + Surveys at $150/per location/month. The Rep Core + Pulse plan is businesses with a smaller survey strategy that want full reputation management.

Compared to other review management software, Reputation.com is positioned at the mid-market price point.

  • Median contract: $14,000/yr from 5 purchases Precise
    • 0
  • 6 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 10 pricing pages and reviews

How much does Reputation.com cost?

Reputation.com pricing starts at $80/month across 4 plans, with enterprise pricing available on request. Plans include Rep Core at $80/month, Rep Core + Pulse at $115/month, Rep Core + Surveys at $150/month, Enterprise (custom pricing).

Reputation.com Pricing Overview

Reputation.com has 4 pricing plans ranging from $80 to $150/month. The Rep Core plan costs $80/month, best for businesses focused on reviews and listings management without survey needs. The Rep Core + Pulse plan costs $115/month, best for businesses with a smaller survey strategy that want full reputation management. The Rep Core + Surveys plan costs $150/month, best for multi-location businesses needing comprehensive reputation management with full survey capabilities. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises and franchises requiring add-ons, premium integrations, managed services, and dedicated support.

Reputation.com contracts auto-renew, with a 1 year minimum commitment.

The median Reputation.com customer pays $14,000/year based on 5 verified purchases.

There are at least 6 documented hidden costs beyond Reputation.com's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 20, 2026 from 10 independent sources.

See Reputation.com Plans
Reputation.com (now branded as Reputation) is an enterprise-grade reputation management platform that helps multi-location businesses monitor, manage, and improve their online reputation across review sites, social media, and search engines. The platform combines review management, social listening, business listings, surveys, and competitive intelligence in a comprehensive solution designed for large franchises, healthcare systems, automotive groups, and hospitality chains. Unlike smaller competitors, Reputation.com focuses on enterprise clients with hundreds or thousands of locations. Pricing is custom and not publicly disclosed, but industry data suggests entry-level plans for small businesses start around $131-$248/month, while enterprise implementations can cost $50,000+ annually.

How Reputation.com Pricing Compares

Compare Reputation.com pricing against top alternatives in Review Management.

Birdeye $299-$449/user/mo Compare → G2 $299.0-$1000.0/user/mo Compare → Podium $399-$599/user/mo Compare →

Compare Reputation.com vs Alternatives

Before committing to Reputation.com, compare pricing with these 3 alternatives in the same category.

VSBirdeye
From $299/user/mo

Small businesses with 1-3 locations needing basic review management

Full comparison
VSG2
From $299.0/user/mo

Early-stage startups or companies exploring G2 that want a basic presence but aren't ready to invest in paid review collection

Full comparison
VSPodium
From $399/user/mo

Small businesses starting with review and messaging

Full comparison

All Reputation.com alternatives & migration guides

What Companies Actually Pay for Reputation.com

The median Reputation.com buyer pays $14,000/year based on 5 verified purchase transactions.

What companies actually pay $14,000/yr Median across 5 purchases Precise
0
Review scores
TrustRadius 8.4out of 10 (8)
Trustpilot 1.5out of 5 (24)
Third-party review aggregates, as of Sep 2026
Top pricing complaints
Annual contract lock-in with no exit when platform fails to deliver promised featuresPoor customer service — account managers and CSMs are unresponsive and pass issues without resolutionIntegration and implementation issues lasting 6+ months with no clear ownership or resolutionReputation Score algorithm heavily penalizes negative reviews with a reported 27:1 recovery ratio
Source: Vendr buyer database — median calculated from 5 real purchase transactions. Savings figure reflects negotiated discounts reported by buyers.

Reputation.com Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Mid-Market Business (Vendr Median) $14,000 Year 1 total

Typical mid-market business buying Reputation.com based on Vendr deal flow data across buyers.

Single Location — Rep Core $960 Year 1 total
$80/month
Total $960

Single-location business using the base Rep Core plan for review monitoring and response management.

Single Location — Rep Core + Surveys $1,800 Year 1 total
$150/month
Total $1,800

Single-location business adding survey capabilities to the base plan for customer feedback collection.

Vendr (deal flow)

How Reputation.com Pricing Compares

Software Starting Price Top Price
Reputation.com $80/month $150/month
Birdeye $299/month $449/month
G2 Free $299/month
Podium $399/month $599/month
Trustpilot Free $799/month
Judge.me Free $15/month

Detailed pricing comparisons:

Browse all Review Management pricing →

6 Reputation.com Hidden Costs Beyond the List Price

Beyond the listed price, Reputation.com has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Integration Setup and Maintenance Issues 10-20% of license costs
    high 2 sources
    Trustpilot "We have been battling with Reputation.com to setup a survey system for our communities for over 6 months and still do not have any resolve."
    Trustpilot "I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives."
  • Platform Reliability Issues 5-10% of license costs
    medium 2 sources
    TrustRadius "Almost Daily glitches. Functions that are displayed do not function properly such as filtering. Lack of weekend support. No proactive approach when there are issues."
    Trustpilot "It's hard to manage your reputation score with incomplete data coming from its platform."
  • Annual Contract Lock-In 50-100% of license costs
    high 1 source
    Trustpilot "They will do anything to keep you locked in a year contract even if they are not meeting their obligation. We are currently paying for a service even though half of what they were supposed to provide was never implemented."
  • Extended Integration and Implementation Delays 5-15% of license costs
    high 2 sources
    Trustpilot "We have been battling with Reputation.com to setup a survey system for our communities for over 6 months and still do not have any resolve."
    Trustpilot "I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives."
  • Premium Pricing Relative to Delivered Value 10-20% of license costs
    medium 3 sources
    Trustpilot "expensive and doesn't live up to their promises."
    TrustRadius "Price is a little high"
    Trustpilot "Their survey, data analysis and reporting capabilities pale in comparison to the leading CFM vendors. I don't recommend them at all. Do your homework and don't be driven by just price when choosing a CFM vendor."
  • Unreliable Reputation Scoring Algorithm 5-10% of license costs
    medium 2 sources
    Trustpilot "It's impossible to manage online reputation when they don't credit you for 5-star reviews but a 1-star knocks you down 15 points. According to their algorithm it takes 27 5-stars to overcome 1 single 1-star."
    Trustpilot "next to the main 'current score' is another metric which states whether it is an increase or decrease from 30 days ago. However the stated figure is always at odds with what the platform's own graph displays further down the page."
    Trustpilot "I work in the hospitality industry and the national pub co I work with use the Reputation platform and depend on it to such an extent that it is used to calculate bonus payments."
Tip

Ask your Reputation.com sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
Trustpilot Consumer reviews TrustRadius Enterprise reviews Vendr Verified buyer transactions
Key claims include inline source attribution. Data verified against multiple independent sources. 20 source citations total.

Reputation.com Contract Terms

Reputation.com contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment 1 year
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront
Price Escalation No published schedule; users report being held to full contract value even when services are not delivered
Based on 1 verified source

How to Negotiate Reputation.com Pricing

Reputation.com contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics
Benchmark Against CFM Competitors medium success

Reference specific leading Customer Feedback Management platforms when negotiating. Multiple users note that Reputation.com's survey, data analysis, and reporting capabilities trail competitors. Use this gap as leverage to negotiate pricing down or to secure added features before signing.

Trustpilot user reviews
Negotiate Defined Implementation Milestones Before Signing medium success

Given widespread reports of integrations taking 6+ months to complete (or never completing), insist on a written implementation schedule with defined milestones and a contractual right to exit or pause billing if milestones are missed. Multiple users report being locked into paying for services that were never fully implemented.

Trustpilot user reviews
Push for Pilot Period Before Annual Commitment medium success

Request a paid or free pilot period with defined success criteria before committing to an annual contract. This protects against signing a year-long contract on a platform whose integrations may not work for your environment.

Trustpilot user reviews
Leverage Vendr or Procurement Platform medium success

Vendr deal flow data shows median annual spend of $14,000/year. Purchasing through a procurement platform with visibility into peer deals can anchor negotiations and surface typical discount ranges before engaging the sales team directly.

Vendr (deal flow)
Request Cancellation-for-Cause Provisions low success

Before signing, negotiate explicit exit clauses tied to service-level commitments. Users report being told the contract is binding even when core features remain unimplemented months after signing. A cancellation-for-cause clause is a meaningful protection given this pattern.

Trustpilot user reviews
High success Medium Low / difficult

Full negotiation guide →

Reputation.com Pricing FAQ

01 How much does Reputation.com cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Reputation.com have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Reputation.com?

Key features include the items listed in the pricing tiers above.

04 Is Reputation.com worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 How does the Reputation Score algorithm work?

Multiple users report that the scoring algorithm is heavily weighted toward negative reviews. One user stated it takes 27 5-star reviews to overcome a single 1-star review, and the score tends to decline daily unless new positive reviews are continuously added.

06 What integrations does Reputation.com support?

Reputation.com integrates with Google, Facebook, and proprietary survey systems. However, Yelp integration is not available due to Yelp restrictions. Multiple users report ongoing integration setup issues that can persist for 6+ months.

07 Does Reputation.com require a long-term contract?

Yes. Based on user reports, Reputation.com requires a minimum 1-year annual contract. Multiple users have reported difficulty exiting contracts even when the platform failed to deliver promised features or complete integrations, resulting in paying for an unused or partially implemented service for the full contract term.

08 Can I respond to Yelp reviews through Reputation.com?

No. Yelp does not permit third-party platforms to submit review responses on behalf of businesses. You can view Yelp reviews in the Reputation.com dashboard but must log in to Yelp directly to respond.

09 How long does it take to get Reputation.com fully set up?

Implementation timelines vary widely. Multiple users report that integrations and survey system configurations have taken 6 months or more to complete, with some cases where setup was never fully resolved despite multiple support tickets and calls with the implementation team.

10 Is there a free trial or free plan?

No. Reputation.com does not offer a free plan or a publicly advertised free trial. The lowest paid entry point is the Rep Core plan at $80/month, typically sold on an annual contract.

Is this pricing incorrect? — we'll verify and update it.