Quick Answer
Last verified:
High confidence

Reputation.com costs $80 to $150 per month as of September 2026, with 4 plans available. Plans: Rep Core at $80/month, Rep Core + Pulse at $115/month, and Rep Core + Surveys at $150/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Reputation.com offers 4 pricing tiers: Rep Core, Rep Core + Pulse, Rep Core + Surveys, Enterprise. Paid plans include Rep Core at $80/per location/month, Rep Core + Pulse at $115/per location/month, Rep Core + Surveys at $150/per location/month. The Rep Core + Pulse plan is businesses with a smaller survey strategy that want full reputation management.

Last verified: | Sources: 10 pricing pages and reviews
+85%–+175% above list price
Know Before You Buy — See Reputation.com Plans

Reputation.com's sourced hidden costs add +85%–+175% on top of a $1,380/yr base license (about $2,553–$3,795/yr) as of September 2026. Key hidden costs: integration setup and maintenance issues, platform reliability issues, annual contract lock-in. Verified from 10 sources by CostBench.

Hidden Costs Breakdown

1

Integration Setup and Maintenance Issues

high integration

Multiple users report ongoing integration problems that require significant time investment and support engagement to resolve, with some issues persisting for 6+ months.

trustpilot

We have been battling with Reputation.com to setup a survey system for our communities for over 6 months and still do not have any resolve.

trustpilot

I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives.

2

Platform Reliability Issues

medium support

Daily glitches and functionality problems including filtering, post boosting, and incomplete data reporting. No weekend support available when issues occur.

trustradius

Almost Daily glitches. Functions that are displayed do not function properly such as filtering. Lack of weekend support. No proactive approach when there are issues.

trustpilot

It's hard to manage your reputation score with incomplete data coming from its platform.

3

Annual Contract Lock-In

high compliance

Reputation.com requires a minimum 1-year contract. Users report being held to full contract terms even when the platform fails to deliver promised features or complete integrations, with little ability to exit early.

trustpilot

They will do anything to keep you locked in a year contract even if they are not meeting their obligation. We are currently paying for a service even though half of what they were supposed to provide was never implemented.

4

Extended Integration and Implementation Delays

high implementation

Integrations and onboarding frequently take months to set up and may never be fully completed. Users report spending 6+ months trying to implement basic features like survey systems, with unresponsive teams, cancelled follow-up meetings, and unresolved support tickets.

trustpilot

We have been battling with Reputation.com to setup a survey system for our communities for over 6 months and still do not have any resolve. We work with a 3rd party who has submitted numerous tickets on our behalf as well as had several calls to complete this task and they continue to kick the can down the road.

trustpilot

I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal.

5

Premium Pricing Relative to Delivered Value

medium addon

Multiple users report Reputation.com is expensive compared to alternatives. Users switching from other Customer Feedback Management platforms describe weaker data analysis, survey capabilities, and reporting than leading competitors.

trustpilot

expensive and doesn't live up to their promises.

trustradius

Price is a little high

6

Unreliable Reputation Scoring Algorithm

medium support

The platform's core Reputation Score is reported to be heavily weighted against negative reviews and to display metrics that contradict its own graphs. In some employer/bonus-linked deployments, the score's inaccuracies have direct financial consequences for staff.

trustpilot

It's impossible to manage online reputation when they don't credit you for 5-star reviews but a 1-star knocks you down 15 points. According to their algorithm it takes 27 5-stars to overcome 1 single 1-star.

trustpilot

next to the main 'current score' is another metric which states whether it is an increase or decrease from 30 days ago. However the stated figure is always at odds with what the platform's own graph displays further down the page.

Year-1 Cost

Annual license ($115/mo × 12) $1,380/yr
Integration Setup and Maintenance Issues (10-20% of license costs) +$138–$276
Platform Reliability Issues (5-10% of license costs) +$69–$138
Annual Contract Lock-In (50-100% of license costs) +$690–$1,380
Extended Integration and Implementation Delays (5-15% of license costs) +$69–$207
Premium Pricing Relative to Delivered Value (10-20% of license costs) +$138–$276
Unreliable Reputation Scoring Algorithm (5-10% of license costs) +$69–$138
Estimated Year-1 Total $2,553–$3,795
That's +85%–+175% on top of the base license, summed from the sourced hidden costs above. The median Reputation.com contract is $14,000/yr across 5 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Reputation.com?

Beyond the license fee, budget for: Integration Setup and Maintenance Issues (10-20% of license costs); Platform Reliability Issues (5-10% of license costs); Annual Contract Lock-In (50-100% of license costs); Extended Integration and Implementation Delays (5-15% of license costs); Premium Pricing Relative to Delivered Value (10-20% of license costs); Unreliable Reputation Scoring Algorithm (5-10% of license costs). For a typical deployment that works out to roughly +85%–+175% on top of the base license ($1,380/yr → $2,553–$3,795/yr).

02 Does Reputation.com charge for implementation?

Reputation.com implementation is not included in the license cost. Integrations and onboarding frequently take months to set up and may never be fully completed. Users report spending 6+ months trying to implement basic features like survey systems, with unresponsive teams, cancelled follow-up meetings, and unresolved support tickets. Estimated impact: 5-15% of license costs.

03 How much does Reputation.com support cost?

Daily glitches and functionality problems including filtering, post boosting, and incomplete data reporting. No weekend support available when issues occur. Estimated impact: 5-10% of license costs.

04 Are there overage or storage costs with Reputation.com?

Overage and storage policies for Reputation.com depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Reputation.com?

Add-on pricing for Reputation.com varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Reputation.com Plans

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