Freshsales vs SugarCRM Pricing (2026)
Compare / Freshsales vs SugarCRM
Shortlist
Team size
25 seats

Freshsales vs SugarCRM

CRM pricing comparison · 2026

Freshsales pricing ranges from $0–$83/user/month, while SugarCRM ranges from $19–$160/user/month. Freshsales is typically 41% more affordable, though your actual cost depends on tier and team size.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshsales pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Freshsales
Freshsales is an AI-powered CRM from Freshworks designed for high-velocity sales teams tha
verified 27d ago
$570 $2.8K
View pricing →
SugarCRM
SugarCRM pricing starts at $19/user/month for the Essentials plan (3-9 users, billed annua
verified 27d ago
$570 $2.8K
View pricing →
Verdict · Vendr median · year 1
Freshsales saves $2.2K vs SugarCRM · 25 seats
Cheapest $570
Spread 79%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$14K/yr
year 1 license · $47/seat
Standard
$24K/yr
year 1 license · $79/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 12 sourced facts
6 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence High confidence
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Calling Credits Not Included in Growth Plan
    $20-50/month for calling credits
    1 source
  • Difficult Subscription Cancellation
    Ongoing monthly charges until cancellation is processed
    2 sources
  • No Refunds for Self-Initiated Purchases
    $18-83/month lost if plan doesn't meet needs
    2 sources
  • Charges for Trial Support Users
    $15-83/user/month for unrequested test accounts
    1 source
5 documented
  • Third-Party Implementation Partners Required
    15-30% of license costs
    1 source
  • Marketing Automation Addon Priced Separately
    Variable per contact volume
    1 source
  • Prolonged Implementation Timelines
    10-25% of license costs
    2 sources
  • Poor Support Responsiveness
    5-10% of license costs
    3 sources
  • Data Export Complexity
    $5,000-$15,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Freshsales
SugarCRM
Auto-renewal
Yes
—
Cancellation
Must request before renewal, but cancellation process may take months
—
Commitment
✓ Monthly or annual billing cycles
Annual billing required
Price escalation
No published schedule
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.6/5 (139)
Trustpilot
2.1/5 (23)
Best for
Solopreneurs and very small teams getting started
Watch out
Billing and cancellation issues - unable to cancel subscriptions, continued charges
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Small teams getting started with CRM
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshsales pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Freshsales

$0–$83
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Freshsales and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Freshsales SugarCRM
Free Free /user/month $19 /user/month
Growth $18 /user/month $79 /user/month
Pro $47 /user/month $115 /user/month
Enterprise $83 /user/month $115 /user/month
Enterprise+ — $160 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshsales

2 scenarios
$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Freshsales

Median annual cost
$570
Based on
28 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Freshsales

Trustpilot
2.1/5 (23)
TrustRadius
8.6/10 (139)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

SugarCRM

Trustpilot
2.1/5 (13)
TrustRadius
6.2/10 (5)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshsales 4 hidden costs

high
Calling Credits Not Included in Growth Plan $20-50/month for calling credits
critical
Difficult Subscription Cancellation Ongoing monthly charges until cancellation is processed
high
No Refunds for Self-Initiated Purchases $18-83/month lost if plan doesn't meet needs
medium
Charges for Trial Support Users $15-83/user/month for unrequested test accounts
See all Freshsales hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Freshsales SugarCRM
Auto-renewal Yes —
Cancellation Must request before renewal, but cancellation process may take months —
Minimum commitment Monthly or annual billing cycles Annual billing required
Price escalation No published schedule —
Can downgrade No —

Continue researching

Freshsales

SugarCRM

Related Comparisons