Insightly CRM vs SugarCRM Pricing (2026)
Compare / Insightly CRM vs SugarCRM
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Team size
25 seats

Insightly CRM vs SugarCRM

CRM pricing comparison · 2026

Insightly CRM pricing ranges from $0–$99/user/month, while SugarCRM ranges from $19–$160/user/month. Insightly CRM is typically 38% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Insightly pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Insightly CRM
Insightly is a unique CRM platform that bridges the gap between customer relationship mana
verified 27d ago
$360 $2.8K
View pricing →
SugarCRM
SugarCRM pricing starts at $19/user/month for the Essentials plan (3-9 users, billed annua
verified 27d ago
$360 $2.8K
View pricing →
Verdict · Vendr median · year 1
Insightly saves $2.4K vs SugarCRM · 25 seats
Cheapest $360
Spread 87%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Professional
$15K/yr
year 1 license · $49/seat
Standard
$24K/yr
year 1 license · $79/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$360/yr
Vendr · n=47
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 11 sourced facts
6 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Medium confidence
Sources 15 sourced facts
11 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Enterprise Tier Required for Advanced Features
    $50-$70/user/month
    1 source
  • Premium Support and Training Costs
    $1,500/year
    3 sources
  • Migration and Complexity Costs at Scale
    15-25% cost increase at scale
    2 sources
5 documented
  • Third-Party Implementation Partners Required
    15-30% of license costs
    1 source
  • Marketing Automation Addon Priced Separately
    Variable per contact volume
    1 source
  • Prolonged Implementation Timelines
    10-25% of license costs
    2 sources
  • Poor Support Responsiveness
    5-10% of license costs
    3 sources
  • Data Export Complexity
    $5,000-$15,000
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Insightly
SugarCRM
Auto-renewal
Yes
—
Cancellation
Not disclosed in sources
—
Commitment
1 year
Annual billing required
Price escalation
Flat renewal offers standard, but pricing changes have occurred historically
—
Can downgrade
✓ Yes
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
6.8/5 (4)
Trustpilot
1.4/5 (12)
Best for
Getting started
Watch out
Poor customer support and slow response times (3-5 days to weeks)
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Small teams getting started with CRM
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Insightly pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Insightly CRM

$0–$99
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Insightly CRM and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Insightly CRM SugarCRM
Free Free /month $19 /user/month
Plus $29 /seat/month $79 /user/month
Professional $49 /seat/month $115 /user/month
Enterprise $99 /seat/month $115 /user/month
Enterprise+ — $160 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Insightly CRM

2 scenarios
$490/month ($5,880/year)
10-Person Sales Team
$2,475/month ($29,700/year)
25-Person Enterprise Team

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Insightly CRM

Median annual cost
$360
Based on
47 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Insightly CRM

Trustpilot
1.4/5 (12)
TrustRadius
6.8/10 (4)
Top complaints
  • Poor customer support and slow response times (3-5 days to weeks)
  • Email sync issues and unreliable email integration
  • Recent UI changes making system more complicated to use

SugarCRM

Trustpilot
2.1/5 (13)
TrustRadius
6.2/10 (5)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Insightly CRM 3 hidden costs

high
Enterprise Tier Required for Advanced Features $50-$70/user/month
critical
Premium Support and Training Costs $1,500/year
medium
Migration and Complexity Costs at Scale 15-25% cost increase at scale
See all Insightly CRM hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Insightly CRM SugarCRM
Auto-renewal Yes —
Cancellation Not disclosed in sources —
Minimum commitment 1 year Annual billing required
Price escalation Flat renewal offers standard, but pricing changes have occurred historically —
Can downgrade Yes —

Continue researching

Insightly CRM

SugarCRM

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