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All Moosend Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free Trial

  • 30 day trial
  • Core email marketing
  • Unlimited sends up to 1,000 contacts
  • AI Writer
  • Automations
  • Segmentation
  • Landing pages
  • Forms

Pro

  • Unlimited campaigns/sends
  • Marketing automation (1 published workflow)
  • Subscription forms
  • Landing pages
  • SMTP server
  • Basic templates
  • Email builder
  • A/B testing
  • Real-time reporting
  • 2 team members

Moosend+

  • All Pro features
  • Selectable add-ons
  • Dedicated IPs
  • Transactional emails
  • Audience discovery
  • Custom dashboards
  • SSO & SAML

Enterprise

  • All features
  • Account manager
  • Priority support
  • 10+ team members
  • SSO & SAML
  • Deliverability optimization
  • Custom reports
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Quick Answer
Last verified:
Medium confidence

Moosend costs Free to Free per month as of September 2026, with 4 plans available including a free tier. Plan: Free Trial (free). Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Start Moosend Free Trial — 30 Days

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Moosend offers 4 pricing tiers: Free Trial, Pro, Moosend+, Enterprise. The Pro plan is affordable email marketing.

Compared to other email marketing software, Moosend is positioned at the budget-friendly price point.

  • 16 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 1 pricing pages and reviews

How much does Moosend cost?

Moosend offers 4 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Free Trial (free), Pro (custom pricing), Moosend+ (custom pricing), Enterprise (custom pricing).

Moosend Pricing Overview

Moosend has 4 pricing plans, including a free tier. Paid plans range from $0 to $0/month. The Free Trial plan is free and is best for exploring the platform. The Pro plan requires contacting sales for a custom quote and is designed for affordable email marketing. The Moosend+ plan requires contacting sales for a custom quote and is designed for businesses needing customized features. The Enterprise plan requires contacting sales for a custom quote and is designed for large organizations.

Moosend contracts auto-renew, with a Annual (implied by yearly billing based on user reports) minimum commitment.

There are at least 16 documented hidden costs beyond Moosend's list price, including implementation, training, and add-on fees.

This pricing was last verified in July 4, 2026 from 1 independent source.

Start Moosend Free Trial — 30 Days

Moosend is an email marketing platform offering campaign automation, landing pages, and transactional emails for businesses of all sizes.

Moosend offers a Free Trial to explore the platform, with Pro, Moosend+, and Enterprise tiers all on custom pricing. Costs scale based on subscriber count and feature requirements—contact Moosend for a quote tailored to your list size.

How Moosend Pricing Compares

Compare Moosend pricing against top alternatives in Email Marketing.

Beehiiv $0-$109/user/mo Compare → GetResponse $0-$69/user/mo Compare → Omnisend $0-$59/user/mo Compare →

Compare Moosend vs Alternatives

Before committing to Moosend, compare pricing with these 3 alternatives in the same category.

VSBeehiiv
Free

Beginners starting newsletters

Full comparison
VSGetResponse
Free

Getting started

Full comparison
VSOmnisend
Free

Small e-commerce stores starting out

Full comparison

All Moosend alternatives & migration guides

What Companies Actually Pay for Moosend

Review scores
TrustRadius 8.7out of 10 (6)
Trustpilot 1.6out of 5 (23)
Third-party review aggregates, as of Sep 2026
Top pricing complaints
Auto-renewal without notice and refusal to issue refunds after cancellationImmediate billing despite advertised 30-day free trialDKIM configuration errors causing deliverability failures lasting monthsAccounts unexpectedly frozen or flagged for compliance without explanation

Moosend Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Business (Free Trial Evaluation) $0 Year 1 total
Pro requires custom quote post-trial
Total $0

Startup exploring Moosend with the Free Trial to evaluate email marketing capabilities before committing to a paid plan.

Growing E-commerce (Pro Plan) Custom quote required (contact Moosend sales) Year 1 total
contact Moosend sales
Total Custom quote required (contact Moosend sales)

E-commerce business using the Pro plan for affordable email marketing campaigns and automations. Pricing varies by subscriber count.

Mid-Size Company (Moosend+) Custom quote required (contact Moosend sales) Year 1 total
contact Moosend sales
Total Custom quote required (contact Moosend sales)

Marketing team using the Moosend+ tier for customized features beyond standard Pro capabilities.

Small Business One-Time Campaign (Including Mandatory List Cleaning) ~$34 total ($10 for external email cleaning + $24 Moosend upgrade) Year 1 total
for external email cleaning $10
Moosend upgrade $24
Total ~$34 total ($10 for external email cleaning + $24 Moosend upgrade)

A small business running a single email campaign, including the undisclosed cost of a required third-party email verification service and a Moosend plan upgrade after inadvertently exceeding the free subscriber limit.

Enterprise Annual Plan Over $6,000/year Year 1 total

A larger organization purchasing an annual plan with advanced features and API integrations for email list migration.

Enterprise Annual Plan with API Integrations Over $6,000/year Year 1 total

A user migrating from another ESP purchased a full-featured annual plan with API integration capabilities. The advertised Mailchimp sync tool was non-functional at the time of purchase.

Small Business Quick Campaign — Trial to First Paid Upgrade $34 Year 1 total
external list cleaning $10
Moosend plan upgrade $24
Total $34

Individual or small business attempting a one-time campaign: paying for external list cleaning, hitting the subscriber overage during import, and being immediately charged for a plan upgrade rather than receiving the free trial.

Mid-Market Annual Plan with Migration Over $6,000/year Year 1 total

Mid-sized business purchasing a yearly Moosend plan with Mailchimp API migration. The user paid over $6,000 for an annual contract but found the advertised Mailchimp Synchronizer tool non-functional and received no refund.

Small list upgrade from Free Trial $24 Year 1 total
user-reported
Total $24

A small business importing a list that exceeds 1,000 subscribers during the Free Trial, triggering an immediate paid upgrade.

Mid-market annual contract Over $6,000/year (one user-reported purchase) Year 1 total
one user-reported purchase
Total Over $6,000/year (one user-reported purchase)

A larger business purchasing a full annual Moosend plan with migration from another ESP, including sales-negotiated custom pricing.

Moosend official pricing page

How Moosend Pricing Compares

Software Starting Price Top Price
Moosend Custom Custom
AWeber Free $30/month
Campaign Monitor Free $171/month
Campaigner $14/user/month $649/user/month
Beefree Free $160 per month
Beehiiv Free $109/month

Detailed pricing comparisons:

Browse all Email Marketing pricing →

16 Moosend Hidden Costs Beyond the List Price

Beyond the listed price, Moosend has at least 16 documented hidden costs that can significantly increase total cost of ownership.

Watch for 16 hidden costs
  • Unexpected Upgrade Charges $24-$34
    medium 1 source
    Trustpilot "When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged."
  • External Email List Cleaning Service Required $10-$50
    medium 2 sources
    Trustpilot "customer support was nice, but they told me i'd need to use an external site to clean my email list, which cost an extra $10"
    Trustpilot "Their instructions for setup were confusing and led me to third-party sites to verify DNS definitions."
  • Immediate Upgrade Charges Without Trial $24
    high 1 source
    Trustpilot "so i had to upgrade for $24 on moosend (with no 30 day free trial as advertised btw, i was charged immediately)"
  • Limited Customer Support on Free Plan Time delays only
    low 1 source
    TrustRadius "Free plan users have limited customer support."
  • Required External Email List Verification Service $10-$50
    medium 1 source
    Trustpilot "they told me i'd need to use an external site to clean my email list, which cost an extra $10"
  • Auto-Renewal Without Advance Notice $300-$6,000
    critical 3 sources
    Trustpilot "Appaling customer service, auto renewal with no notice and not budging."
    Trustpilot "My business closed in November and I cancelled my subscription then. Skip to today, 3 months later I've been billed for another year because the cancellation didn't go through on their end."
    Trustpilot "I purchased a yearly plan exceeding which was priced at over $6,000."
  • Immediate Billing Before Trial Period Ends $24-$6,000
    high 2 sources
    Trustpilot "they bill you as soon as you approve it. They are scammers. Refused to give my money back."
    Trustpilot "i was charged immediately"
  • Subscriber Limit Overages Triggering Forced Upgrades $24-$100
    medium 2 sources
    Trustpilot "only for moosend to then say i'd exceeded my subscriber count even though the customer support person had told me there was no limit. so i had to upgrade for $24 on moosend"
    Trustpilot "I went into this to try it for free. When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged."
  • Account Suspension or Termination Without Refund 100% of license costs
    critical 3 sources
    Trustpilot "the bounce rate exceeded their allowable limit, resulting in account termination. No prior notification or chance to rectify the situation was offered. When I contacted them about this, they refused to reactivate my account or issue a refund."
    Trustpilot "both of our accounts were flagged and frozen due to "compliance concerns," despite the fact that we hadn't even taken any actions within the platform to trigger a flag."
    Trustpilot "tried to sign up and they listed my business as spam even before we sent a single email."
  • Immediate Billing Despite Advertised 30-Day Trial $24-$300
    high 3 sources
    Trustpilot "they show you on screen you will be charged in 30 days with the date BUT they bill you as soon as you approve it. They are scammers."
    Trustpilot "so i had to upgrade for $24 on moosend (with no 30 day free trial as advertised btw, i was charged immediately)"
    Trustpilot "I went into this to try it for free. When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged."
  • Phone Support Promised During Sales Not Delivered 5-10% of license costs
    medium 1 source
    Trustpilot "They promised phone support, then after signing up, they said I must have misunderstood as they only give email support. I showed them the written email and they said their sales agent made a mistake."
  • Deliverability Failures Causing Business Revenue Loss $2,000-$10,000
    critical 2 sources
    Trustpilot "We estimate the commercial impact to be several thousand euros."
    Trustpilot "delivery and open rate is less than half what I was getting, so it's really not worth the saving at all"
  • DKIM Configuration Errors Causing Deliverability Failures 10-25% of license costs
    high 3 sources
    Trustpilot "It took approximately three months for Moosend to finally acknowledge that the DKIM syntax was invalid. The record contained duplicated tags and an incorrectly structured public key, exactly the kind of issue we had raised from the beginning."
    Trustpilot "We continued being billed in full."
    Trustpilot "Every single campaign...Yes, EVERY campaign had thousands of emails that couldn't be delivered. Each time, their email support blamed, us, blamed Google, blamed GoDaddy."
    Trustpilot "After I finally finished configuring everything, I found out that my free version had expired. Despite not even sending a single email through their service, they refused to extend it."
  • Silent Data Loss from Platform Bugs 5-20% of license costs
    high 2 sources
    Trustpilot "At some point I renamed the custom field only to find out that ALL values of this custom field got deleted. And there is not notification. I only found out much later. All data gone."
    Trustpilot "I decided to leave after they lost 16h worth of work put into a mailer. You can imagine the cost of that for us in terms of hourly pay. Their support never emailed back as offered and requested."
  • Unexpected subscriber overage charge during CSV import $24+
    high 2 sources
    Trustpilot "moosend to then say i'd exceeded my subscriber count even though the customer support person had told me there was no limit. so i had to upgrade for $24 on moosend"
    Trustpilot "I went into this to try it for free. When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged. They refuse to send me a refund."
  • Trial expiry during DNS/DKIM setup Full first month plan cost
    medium 2 sources
    Trustpilot "I was lured in by their promise of a free plan, only to discover it was just a trial. Their instructions for setup were confusing and led me to third-party sites to verify DNS definitions."
    Trustpilot "Signed up for a trial, logged in and then got tied up for the day. Later that night I login to my email and my trial is over. I reply requesting further explanation, and no response."
Tip

Ask your Moosend sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
Trustpilot Consumer reviews TrustRadius Enterprise reviews Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 53 source citations total.

Moosend Contract Terms

Moosend contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Annual (implied by yearly billing based on user reports)
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront (based on user reports of yearly billing cycles)
Price Escalation No published schedule found in sources
Based on 2 verified sources

How to Negotiate Moosend Pricing

Moosend contracts are negotiable. These 19 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 19 tactics
Commit to annual billing high success

Moosend offers discounts on annual plans across Pro, Moosend+, and Enterprise tiers compared to monthly billing. Request annual pricing when getting your custom quote.

Moosend pricing page
Start with the Free Trial before committing high success

Moosend offers a Free Trial with access to Pro features including automations, landing pages, and transactional emails. Use this trial period to evaluate before signing a paid contract.

Moosend official website
Import a Small Contact Sample Before Paying high success

Before entering payment details, import only a small sample of your subscriber list to verify your contacts do not trigger compliance flags or exceed subscriber limits. Users report being unexpectedly charged when a list import silently pushed them over the free-tier cap without a clear warning.

trustpilot
Verify advertised integrations work before committing high success

At least one enterprise customer paid over $6,000 for an annual plan after being told specific API integrations (such as Mailchimp sync) were functional, only to discover post-purchase that they were broken with no fix timeline. Request a live demo of any specific integration critical to your workflow before signing.

Trustpilot review (Jun 2024)
Pre-clean Your Email List Before Import to Avoid Overage Charges high success

Subscriber overage during CSV import triggers an immediate upgrade charge without a warning before the limit is crossed. Use an external email verification service before importing to accurately count deliverable contacts, and ensure your count is under the plan limit before beginning the import.

Trustpilot reviews (Oct 2024, Nov 2025)
Test DKIM and full deliverability before paying high success

Multiple users report DKIM errors that persisted for months after paying. During the Free Trial, send real campaigns and verify DKIM authentication passes (check Google Postmaster Tools). Do not upgrade until deliverability is confirmed working end-to-end.

Trustpilot (Aug 2026, Oct 2024)
Verify contact policy compatibility before trial high success

Moosend has declined service for content related to crypto, certain financial education, and other niches during or before trial without refund. Confirm your content type is permitted before entering payment details.

Trustpilot (Sep 2023, May 2023)
Negotiate custom pricing for large lists medium success

For large subscriber counts, contact Moosend sales for custom Enterprise pricing. Users report that Enterprise plans can include dedicated account managers and IP addresses.

Reddit user discussions
Verify Integration Functionality Before Signing Annual Contract medium success

Request a live demo of any critical integrations (such as API migration from Mailchimp) before committing to an annual plan. Get written confirmation that advertised features are functional and supported. At least one user paid over $6,000 annually based on sales assurances that the Mailchimp Synchronizer was operational, only to find it non-functional with no resolution or refund offered.

trustpilot
Confirm Trial Billing Date in Writing Before Entering Card Details medium success

Before entering payment information, request written confirmation of the exact date billing will begin. Multiple users report being charged immediately upon entering card details rather than after the 30-day trial as advertised, and refunds were denied in each case.

trustpilot
Request Bounce Rate Thresholds and Compliance Policy Documentation medium success

Ask for written documentation of acceptable bounce rate limits and the compliance review process before committing to any paid plan. Accounts can be terminated without warning and without refund for exceeding bounce limits, even when users followed support team advice about cleaning their lists beforehand.

trustpilot
Get Phone Support Commitments in Writing medium success

If phone support is promised during sales conversations, obtain written confirmation before signing. At least one user reports that after signing up, Moosend said phone support was unavailable and that the sales agent had made a mistake — a promise that was not honored.

trustpilot
Confirm cancellation process in writing and test support during trial medium success

Several users report cancellations failing to process on Moosend's end, resulting in charges for unwanted renewal years. Before committing to an annual plan, ask Moosend to confirm the exact cancellation procedure and required notice period in writing. Use the trial period specifically to test whether support responds promptly and reliably.

Trustpilot reviews (Feb–Mar 2026)
Validate Deliverability Before Committing Annually medium success

Deliverability failures are the most severe recurring complaint. Before signing an annual plan, negotiate a short paid pilot where you send actual campaigns to a real segment of your list. Confirm open rates match your current platform. Do not migrate your full list until you have verified end-to-end DKIM authentication and bounce rates are acceptable.

Trustpilot reviews (Oct 2024, Apr 2024, Aug 2026)
Get All Feature Promises in Writing Before Purchase medium success

Multiple users purchased annual plans based on verbal or written assurances about features — API integrations, phone support, Mailchimp migration tools — that turned out to be unavailable. Before signing, obtain a written feature checklist confirmed by your account rep that specifies exactly which integrations and support channels are included in your plan.

Trustpilot reviews (Jun 2024, Oct 2024)
Confirm Cancellation Process and Refund Policy in Writing medium success

Auto-renewal is enabled by default and cancellations have been reported not to process correctly. Before purchasing, request written documentation of the cancellation deadline prior to renewal, the exact cancellation process, and the refund policy in the event of a billing error. Save all cancellation confirmation emails.

Trustpilot reviews (Feb 2026, Mar 2026, Apr 2024)
Document cancellation with written confirmation medium success

Multiple users report cancellations not being processed on Moosend's end, resulting in unexpected annual renewals with no refund. Always obtain a written cancellation confirmation email with a specific cancellation date and keep it on file.

Trustpilot (Feb 2026, Mar 2026)
Negotiate a billing-error refund clause low success

Multiple users report Moosend refusing refunds even after documented billing errors, failed cancellations, or non-functional advertised features. Before signing, negotiate a written refund provision for billing errors into the contract. Annual plans exceeding $6,000 have been reported, making this clause particularly important for larger commitments.

Trustpilot reviews (Feb–Jun 2026)
Request Trial Extension If DNS Setup Is Incomplete low success

The 30-day trial can expire before DKIM/DNS configuration is complete, especially if Moosend's support provides incorrect setup instructions. Before the trial ends, proactively contact support to request an extension if your technical setup is incomplete — though user reports suggest this is rarely granted.

Trustpilot reviews (Sep 2024, Aug 2026)
High success Medium Low / difficult

Full negotiation guide →

Moosend Pricing FAQ

01 How much does Moosend cost?

Moosend offers a Free Trial to test the platform, with Pro, Moosend+, and Enterprise tiers all on custom pricing. Costs depend on your subscriber count and required features. Contact Moosend sales for a quote tailored to your list size and needs.

02 Does Moosend have a free tier?

Moosend offers a Free Trial tier at $0/month, which includes core email marketing, unlimited sends up to 1,000 contacts, automations, landing pages, and forms. Beyond that, the Pro, Moosend+, and Enterprise tiers are all on custom pricing.

03 What are the main features of Moosend?

Across the Pro, Moosend+, and Enterprise tiers, Moosend includes unlimited campaigns/sends, marketing automation, subscription forms, landing pages, A/B testing, real-time reporting, and SMTP server access. Moosend+ adds dedicated IPs, transactional emails, audience discovery, and SSO/SAML. Enterprise adds an account manager, priority support, and custom reports.

04 Is Moosend worth the price?

Value depends on your subscriber count and feature needs. The Free Trial lets you evaluate the platform before committing, and the Pro, Moosend+, and Enterprise tiers scale pricing based on list size and required capabilities. Compare features across tiers before requesting a custom quote.

05 How does Moosend pricing compare to other email marketing tools?

Moosend is frequently mentioned as one of the most affordable email marketing platforms. Users report pricing around $8-$9/month for small lists (under 1,500 subscribers), making it cheaper than many competitors like Mailchimp, AWeber, and GetResponse at similar subscriber counts.

06 What features are included in the free plan?

The Free Trial tier includes up to 1,000 subscribers, unlimited email sends, automation features, email templates, landing pages, forms, and reporting tools. However, Free Trial users have limited customer support compared to the paid Pro, Moosend+, and Enterprise tiers.

07 When should I upgrade from the free plan?

You'll need to upgrade from the Free Trial to the Pro tier when your subscriber list exceeds 1,000 contacts, or if you need enhanced customer support and advanced features not available on the Free Trial.

08 What happens if I exceed the free plan subscriber limit?

When you import contacts that exceed the 1,000 subscriber limit on the Free Trial, you may be automatically upgraded and charged without advance warning. Users report being charged $24-$34 for upgrades triggered by importing oversized contact lists.

09 What happens when I exceed 1,000 subscribers on the free plan?

You'll be required to upgrade to the Pro tier immediately. Users report being charged without a trial period, despite Moosend advertising a 30-day free trial. The Pro tier is custom-priced based on list size, with users reporting around $8-9/month for up to 1,500 subscribers, scaling up as your list grows.

10 Can I import my email list via CSV on the free plan?

You can import via CSV on the Free Trial, but Moosend may require you to clean your email list using an external verification service first. Users report this cost around $10 through third-party services. Without cleaning, your import may be rejected for exceeding bounce rate limits.

11 Can I cancel my Moosend subscription anytime?

While Moosend allows cancellation requests, multiple users report issues with cancellations not processing properly on Moosend's end, resulting in unexpected charges months later. If you cancel, verify the cancellation went through and monitor for unauthorized charges.

12 Does Moosend offer phone support?

Customer support quality varies by tier. Free Trial users report limited customer support access. Pro and Moosend+ tier support is primarily email-based, with response times varying. The Enterprise tier includes priority support and a dedicated account manager. Some users praise helpful support staff, while others report unresponsive service.

13 Is Moosend's free plan actually free, or is it a trial?

Moosend's entry offer is the Free Trial tier, which multiple Trustpilot reviewers confirm is a 30-day trial, not a permanent free plan. Several users report being misled by 'start free' and 'free plan' marketing language. Once the 30-day period ends, you must upgrade to a paid tier — Pro, Moosend+, or Enterprise — all of which are custom-priced and require contacting the sales team for a quote.

14 Does Moosend charge you immediately when you start a trial?

Multiple users report being charged immediately upon entering their card details, rather than after the advertised 30-day trial period ends. Refunds were refused in each reported case. Before entering payment information, request written confirmation of the exact billing date.

15 Does Moosend auto-renew subscriptions?

Yes. Multiple users report that Moosend automatically renews annual subscriptions without advance notice. Cancellations are sometimes not processed on Moosend's end, resulting in charges for an additional year even after a user believes they've cancelled. Refunds have been reported as refused even in cases where the cancellation error was on Moosend's side.

16 Do I need to pay for email list cleaning before using Moosend?

Potentially yes. At least one user reports being directed by Moosend customer support to use a paid third-party email verification service before importing subscribers via CSV. This additional cost (approximately $10 in the reported case, though it may vary by list size) is not disclosed upfront during signup or on the pricing page.

17 What happens if my email bounce rate is too high on Moosend?

Moosend can terminate your account without prior warning if your bounce rate exceeds their allowable limit. At least one user reports their account was terminated and Moosend refused both account reactivation and a refund for the unused portion of their prepaid annual plan, even though the user had followed support team advice and cleaned their email list beforehand.

18 Can Moosend suspend my account before I've even sent a campaign?

Yes. Multiple users report accounts being flagged, frozen, or denied service for 'compliance concerns' before sending any campaigns. Explanations are rarely provided. Some legitimate businesses — including an educational platform — report being refused service without a clear policy rationale. Refunds are not issued after account termination.

19 How reliable is Moosend's email deliverability?

User reports are mixed but include serious incidents. One customer migrating from ActiveCampaign reported open rates collapsing after switching, later traced to a malformed DKIM record in Moosend's own setup that took three months to acknowledge. Another user reported open and delivery rates less than half of Mailchimp's. Verify DKIM authentication is functioning correctly from day one and monitor deliverability closely before relying on Moosend for critical campaigns.

20 Will I be charged immediately when I enter my card for the free trial?

Multiple users report being charged immediately upon entering card details, despite on-screen messaging indicating the charge would occur after 30 days. Moosend has declined refund requests in these cases. Monitor your billing statement from the moment you enter payment details.

21 How does Moosend's auto-renewal work and can I get a refund?

Moosend annual plans renew automatically. Multiple users report being billed for a full new annual term after attempting to cancel, and Moosend has declined refunds in documented cases — including instances where the billing error was reportedly on Moosend's end. Confirm any cancellation in writing and verify it has processed before your renewal date.

22 What happens if my list exceeds 1,000 subscribers during import?

If your CSV import exceeds your plan's subscriber limit, Moosend triggers an immediate upgrade charge without a clear pre-import warning. At least one user was told by support that there was no limit before discovering otherwise mid-import. Pre-clean and count your list before importing to avoid surprise charges.

23 What happens when the Moosend Free Trial expires?

When the Free Trial ends, you must upgrade to the Pro, Moosend+, or Enterprise plan (all custom-priced — contact sales for a quote) to continue accessing the platform. Users report the trial expiring before DNS/DKIM setup is complete, and Moosend has reportedly declined to extend the trial in these circumstances.

24 What is Moosend's pricing for paid plans?

All paid plans — Pro, Moosend+, and Enterprise — are custom-priced and require contacting the Moosend sales team for a quote. No published rates are available. User reports suggest annual plans range from approximately $24 on the low end to over $6,000/year for larger contracts.

Is this pricing incorrect? — we'll verify and update it.