Capacities Hidden Costs 2026
What they don't show you on the pricing page
Capacities costs Free to $12.49 per month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Capacities true cost runs 70% above the listed $0-$12.49/month price as of May 2026. For a 25-person team, expect ~$3,185 in year-one costs vs the $1,873.5 base license. Key hidden costs: ai assistant has a daily usage budget that may be exceeded, requiring users to add their own openai api key for continued ai functionality, file uploads are limited to 100mb per file even on unlimited storage plans, payment only available through paddle payment processor, limiting availability to supported countries. Verified from 2 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $6.245 × 12) | $1,873.5/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$375/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$3,185 |